Moncler In-store Clienteling & Events Manager - Flagship Champs-Elysées F/M

Moncler; France; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading luxury brand in Paris seeks a Clienteling & in-store events Manager. The ideal candidate will cultivate client relationships, coach store staff, and oversee in-store events. Responsibilities include implementing client initiatives and managing CRM data to enhance customer satisfaction. The role requires significant experience in luxury or CRM, excellent communication skills in English and French, and strong leadership capabilities.

Qualifications

• Significant experience in luxury hospitality or CRM roles.
• Excellent English and French communication skills.
• Strong analytical skills to derive actionable insights from KPIs.

Responsabilités

• Develop weekly and monthly client planning strategies.
• Coach Client Advisors to enhance performance.
• Plan and execute in-store events and manage participants.

Connaissances

Customer satisfaction focus

Analytical skills

Strong communication skills

Leadership skills

Detail-oriented

Outils

Microsoft Office Suite

Description du poste

Overview

The Maison Moncler is currently offering a unique opportunity as Clienteling & in-store events Manager to join our biggest flagship worldwide located in Avenue des Champs-Elysées in Paris.

Your Impact

POSITION OVERVIEW: The Clienteling Manager is responsible for partnering with the Store Director of Champs-Elysées Flagship to create a clienteling culture and drive client growth in our Flagship. He/she helps to plan and execute client initiatives for each client's before, during and after service activities.

RESPONSIBILITIES:

• Client Planning activities: Proactively touch base and communicate with the Store director to develop weekly, monthly, quarterly, yearly client planning and team activities and targets accordingly
• Ensure store teams (from Managers to Client Advisors) are all aligned on the different client initiatives and actions to take

CRM Initiatives

• Be the point person to ensure all team members understand the importance of our CRM system and how to use the tool
• Ensure properly, timely and meaningful follow-up of all new clients
• Guarantee the outreach of our clients with the aim of building relationship and achieving repeat sales

Client Development

• Meet with each Client Advisor on a frequent basis to ensure personalized and relevant outreaches.
• Coach Client Advisors to optimize their clienteling performance
• Ensure each Client Advisor is hosting personal appointments on the required frequency and provide coaching to help with appointment preparation

Client Data & KPIs

• Ensure client information is correctly captured and entered into our systems
• Outline and distribute client goals in line with corporate CRM KPIs and ensure each sales associate is achieving them through proactive client planning
• Daily/Weekly review the CRM KPIs report to evaluate boutique and Client Advisors' client performance, identify trends and develop client action plans to drive results

In-store Events

• In partnership with the HQ Clienteling team define a yearly clienteling/event calendar forecasting a dedicated budget and targeting all client segments to increase store traffic, sales and brand awareness and strengthen client relationships.
• Propose new animations and event formats within brand heritage and Corporate directions
• Work with HQ Client Events team to define client targeting and management of events to ensure high level of attendance and high standard of execution for all projects
• With the support of HQ, plan and execute all events in-store coordinating all details including guests lists, confirmation follow up, external suppliers, event operations...
• Share with HQ the post-event results & feedback for all events or store animations
• Manage the database to optimize customer targeting

Hosting clients

• Ensure proper welcoming for every client entering the store
• Support the overall client experience in the store.
• Ensure follow-up with clients is done consistently to meet Mystery Shop result targets

Store and team Management

• Assist the Management team with various store operation duties as needed, including opening and closing of boutique
• Be part of the floor Management and ensure smooth flows in the store

Qualifications

• Significant experience years either as Guest Relations Manager, Concierge or related roles within Luxury Hospitality or CRM/Clienteling in-store responsibilities, Privat Clients Relashionships Development or related field acquired in the Luxury Retail industries
• Excellent & sophisticated communication skills in English and French is mandatory for this role
• Strong analytical skills to translate KPIs into actionable insights
• Focused on customer satisfaction by continuously improving services, processes, collaborative capabilities
• Strong Business sense & People skills
• Team player with strong coaching and leadership skills
• A confident communicator capable of inspiring collaboration and excitement around the topic in the Store
• High attention to detail & ability to manage multiple tasks and responsibilities in a fast-paced environment
• Excellent command of Microsoft Office Suite

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.