MIU MIU Department Manager H/F

PRADA; Paris; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

A leading luxury fashion brand is seeking a Department Manager in Paris to drive store success through effective team management and exceptional client experiences. The candidate should have a background in business management and be fluent in English, with a passion for luxury fashion. Responsibilities include team development, sales optimization, and ensuring adherence to corporate guidelines.

Responsabilités

• Lead and develop team to achieve performance excellence.
• Drive sales goals and ensure exceptional client experiences.
• Conduct regular performance discussions and create actionable plans.
• Optimize sales floor management to maximize business opportunities.
• Lead training on client journey and product knowledge.

Connaissances

Business driven

Team player

Natural ability to serve clients

Problem solving

Market knowledge

Detail oriented

Fluent spoken in English

Formation

Business/Retail Management degree or equivalent

Description du poste

Founded in 1913 in Italy, the Prada Group is a world leader in the luxury sector, operating in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and employing people of over 100 nationalities.

Job Purpose

As a Department Manager, you will play a pivotal role in driving our store's success by prioritizing team management and development. Your primary responsibilities include leading, training, and coaching your team, proactively driving sales goal overachievement, and ensuring an exceptional client experience. You will represent Prada's core values as a Brand Ambassador while upholding our Client Promise.

Responsibilities

Team Management:

• Leadership and growth: Take ownership of guiding, nurturing, and developing your team to their fullest potential while inspiring a culture of excellence, teamwork, and growth
• Performance Excellence: Drive your team to exceed KPI targets while contributing to the overall success of the store (setting goals and managing individual performances)
• Performance Conversations: Collaborate with the Store Manager/Director to conduct regular performance discussions, analyze results, and create actionable plans.
• Feedback and Development: Motivate and support your team with consistent feedback and coaching, ensuring a seamless client experience by identifying individual development needs and partnering with Retail Trainers to tailor development plans
• Client Centric & Product Training: Train your team on all aspects concerning Client Journey, clienteling, storytelling and product knowledge to meet and exceed business goals
• Talent Acquisition: Participating in identifying, recruiting and onboarding talents in collaboration with the Store Manager
• Positive Work Environment: Lead by example by creating a positive and harmonious work environment, ensuring cooperation within the team and between store leadership

Client & Business Development:

• Optimized Sales Floor Management: Ensure that business opportunities are maximized through efficient sales floor management, maintaining a visible and consistent presence for your team
• Client Experience: Lead and inspire your team to deliver a superior client experience, adhering to all Client Journey principles to foster long-term client relationships
• CRM and Clienteling: Contribute to enhancing store performance through CRM and clienteling led initiative (training Client Advisors across all clienteling steps including data collection, client outreach, private appointments, re-purchases, VIC engagement and retention)
• Client Base Expansion: Proactively identify opportunities to engage with new clients (prospects) to expand the store's client base
• After Sales: Provide clients a unique experience including the after-sale process as an additional service to maintain item longevity and quality; presence of clients in-store is an opportunity to increase loyalty and maximize business opportunities

Product Care & Respect of Corporate Guidelines:

• Exemplary Product Care: Lead by example, ensuring the team operates with the highest level of care and respect for the product
• Policy Adherence: Ensure strict compliance with all policies and procedures, providing support to the team in daily operational tasks

Category Performance:

• Performance Monitoring: Monitor the performance of assigned categories, actively proposing action plans to achieve targets
• Collaborative Feedback: Collaborate with Retail Merchandising teams, offering effective feedback on products, stock situations, and specific requests to drive business growth
• Visual Merchandising: Collaborate with the Visual Merchandising team to maximize category potential while ensuring the store's image adheres to established guidelines
• Stockroom Organization: Collaborate with Operations team to ensure BOH structure and layout is always structured to maximize efficiency and selling opportunities

Knowledge and Skills

• Business driven
• Team player with the ability to lead and influence peers
• Natural ability to serve our client
• Confident, enthusiastic and positive
• Problem solving
• Organized and detail oriented
• Market and product knowledge/passion
• Business/Retail Management degree or equivalent is a plus
• Interest in luxury/fashion, art and design
• Fluent spoken in English expected

Equal Opportunity Statement

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to building a fair and respectful workplace for all.