Microsoft D365 Senior Project Manager

HCLTech; Paris; On-site; EUR 60,000 - 85,000; Full time

Job summary

A leading IT services company is seeking a Senior Project Manager in Paris. The ideal candidate will have experience with D365 Sales, Service, and CCAS, and a Master’s degree in a related field. Responsibilities include managing projects, advising clients, and leading design sessions. This is a full-time role in a fast-paced environment requiring strong organizational and communication skills.

Qualifications

• Experience in D365 Sales, Service and CCAS.
• Master’s or Bachelor’s degree with relevant experience.
• Experience in PRINCE 2 / AGILE Project Management methodologies.

Responsibilities

• Lead and manage mid-sized to enterprise projects independently.
• Gather and document business processes.
• Advise customers on best practices for CRM processes.

Skills

D365 Sales experience

D365 Service experience

CCAS experience

Business analysis

Project management

Advanced use of Microsoft Project

Up-to-date technology understanding in sales and customer service

Excellent verbal and written communication

Education

Master’s Degree in business, finance, or computer science

Bachelor’s Degree in business, finance, or computer science with 4-5 years experience

Tools

Microsoft Project

Excel

Word

Visio

Job description

Overview

HCL's Microsoft Business Applications Practice (MBAP) is seeking to hire a Senior Project Manager (ideally with D365 Sales, Service and CCAS experience) to join our award-winning and growing team in Paris, France.

The Microsoft D365 Senior Project Manager will act as the senior liaison between customer and internal teams on Microsoft Dynamics 365 projects (implementations, customizations, migrations, and more).

You may be responsible for one or more aspects of the project including project management, business analysis, configuration, data, training and support.

The ideal candidate will be extremely detail-oriented, have the ability to multitask, be meticulously organized, and be able to prioritize multiple demands in a fast-paced environment.

Responsibilities

• Lead and manage mid-sized to enterprise projects independently
• Participate in design and architecture sessions with clients
• Gather and document business processes (some current state, mostly future state)
• Advise customers on best practices for CRM processes, user interface, and architecture
• Assist technical consultants with architecting Dynamics 365 CRM or xRM system, related customizations, and reports to model the client’s organizational processes
• Assist in developing project budget, and ensure work is completed on-track and within budget
• Write specifications for customizations, data migration, and system integrations
• Facilitate team resources in the implementation of data migration and translation, data integration, training and custom development, and reports
• Configure and customize the Dynamics CRM/365 system based on design specifications
• Coordinate with overseas team on custom development, complex customizations and portals
• Develop test plans and scripts
• Conduct system and end-to-end testing of the application
• Schedule work to be done and follows up to ensure completion within the project schedule
• Guide the project along through daily communications with the customer
• Conduct at least a weekly status meetings (may be more) and sends weekly status updates
• Conduct design review sessions with the customer to demonstrate completed work and gather adjustments and changes

Qualifications

• Experience in D365 Sales, Service and CCAS
• Master’s Degree in business, finance, or computer science related field or Bachelor’s Degree in business, finance, or computer science related field and 4-5 years’ experience
• Experience of PRINCE 2 / AGILE Project Management or other similar methodology
• Up-to-date understanding of business processes, issues, and technology especially related to the operation of a sales, marketing, and customer service departments within an organization
• Excellent verbal and written communication
• Feels comfortable talking with clients at all levels of within an organization.
• Advanced use of Microsoft Project, Excel, Word, and Visio

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology, Consulting, and Project Management
• Industries: IT Services and IT Consulting

Equal Employment Opportunity

HCL Technologies is an Equal Opportunity Employer. Applicants receive consideration for employment regardless of their race, colour, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.