Marketing Loyalty and VOC Specialist EMEA

Angel Aligner; Strasbourg; Hybride; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A global technology firm is seeking a Marketing Loyalty & VOC Specialist in Strasbourg, France. You will design and manage customer loyalty programs while enhancing brand visibility and gathering insights from customers. The ideal candidate has a Bachelor’s degree in Marketing or related field, with 2–4 years of relevant experience. This position offers competitive salary, health insurance, and professional development opportunities.

Prestations

Competitive salary

100% employer-paid health insurance

Meal vouchers

Company savings account

Professional development opportunities

Qualifications

• 2–4 years of experience in marketing, CRM, loyalty programs, VOC, or brand visibility roles.
• Strong organizational, communication, and analytical skills.
• Familiarity with CRM, survey tools, or VOC platforms.

Responsabilités

• Design and manage loyalty initiatives to drive retention and engagement.
• Track and analyze loyalty program performance.
• Collect and analyze customer feedback through VOC activities.

Connaissances

Organizational skills

Communication skills

Analytical skills

Fluency in English

Proficiency in Microsoft Office

Formation

Bachelor’s degree in Marketing, Business, or related field

Outils

CRM platforms

Survey tools

VOC platforms

Description du poste

Who We Are :

Angel Aligner is a global service provider of clear aligner technology, production, and sales. Since founded in 2003, we have been working on developing high-tech products to bring beautiful smiles and confidence to people around the world.

Over the past 20 years we maintain a productive corporate‑academic partnership with many different orthodontists and universities around the world, and our R&D team has made tremendous breakthroughs in many fields, to ensure that Angel Aligner is at the cutting edge of technology and product development. Over 150 patents have been obtained in respect of processing, clear aligners, manufacturing, and 3D printing technology.

Why Angel Aligner ?

With over 1,5 millions patients treated and over two decades of innovation, we’re not just transforming smiles—we’re aiming to shape the future of clear aligner therapy. At Angel Aligner, our customers come first —our orthodontist clients and their partners are at the heart of everything we do. We anticipate their needs, delivering personalized, effective, and reliable solutions.

About the Role

The Marketing Loyalty & VOC Specialist will design, implement, and manage customer loyalty programs from the ground up, enhance brand visibility, and gather actionable insights through Voice of the Customer (VOC) activities. This role is ideal for a hands‑on marketer who can create engaging loyalty initiatives ensuring alignment with broader marketing and sales objectives.

Responsibilities :

Loyalty Program Management :

• Design, implement, and manage customer loyalty initiatives to drive retention and engagement.
• Track and analyze program performance, providing insights for optimization.
• Coordinate rewards, points redemption, and promotions with internal teams.
• Serve as a point of contact for customer queries related to loyalty programs.

Customer Award Management :

• Oversee the fulfillment of customer rewards and incentive programs.
• Ensure accurate tracking, packaging, and communication of shipments aligned with campaign timelines.
• Serve as point of contact for reward‑related queries.

Voice of the Customer (VOC) Activities :

• Collect and analyze customer feedback through surveys, interviews, and social listening.
• Identify trends, pain points, and opportunities to improve customer experience.
• Provide actionable recommendations to marketing, product, and sales teams based on VOC insights.

Brand Visibility & Marketing Support :

• Support campaigns to enhance brand presence across digital and offline channels.
• Lead the organizing and executing of promotional events, trade shows, and product launches.
• Manage visibility materials such as POS displays, brochures, and promotional items.
• Collaborate with internal teams and external partners to ensure consistent branding.

Qualifications :

• Bachelor’s degree in Marketing, Business, Communication, or related field.
• 2–4 years of experience in marketing, CRM, loyalty programs, VOC, or brand visibility roles.
• Strong organizational, communication, and analytical skills.
• Proficiency in Microsoft Office; familiarity with CRM, survey tools, or VOC platforms is a plus.
• Fluency in English; French proficiency often required.

Location :

This position is based at our headquarters in Paris with the possibility of remote work flexibility.

Benefits :

• Competitive salary commensurate with experience.
• 100% employer‑paid health insurance coverage.
• Meal vouchers (tickets restaurants) – 50% covered by the employer.
• Company savings account (Compte Épargne Temps).
• International scope (EMEA region) with frequent use of English.
• Professional development opportunities.
• Collaborative and inclusive work culture.