Managing Director

Valsoft Corporation; France; Hybride; EUR 150 000 - 230 000; Plein temps

Résumé du poste

Valsoft seeks a senior operations leader to drive growth across sales, R&D, customer care, professional services, and HR. You will work with the leadership team to define and execute strategic plans, improve operating performance, and oversee integration of acquired companies.

You will be accountable for the company’s results, focusing on operational excellence, customer success, and long-term value creation across a growing software portfolio.

Qualifications

• Proven experience in senior leadership roles within the software/tech sector.
• Strong ability to develop and execute strategic business plans across multiple functions.
• Demonstrated success in driving revenue growth and market expansion.
• Hands-on approach to managing daily operations and improving operational excellence.

Responsabilités

• Own long-range, annual, and quarterly goals across the portfolio.
• Develop and communicate a clear vision for growth, profitability, and customer care.
• Manage day-to-day operations including sales performance, forecasting, and R&D capacity.
• Attend promotional events such as tradeshows and panels.
• Lead strategic initiatives for M&A integration and post-acquisition transformation.

Connaissances

Senior leadership

Strategic planning

Revenue growth

Operational excellence

Change management

AI awareness

Cross-functional leadership

Customer success

Communication

Outils

Salesforce

Description du poste

Description

Valsoft specialises in acquiring and growing vertical market software companies. Our mission is to provide a permanent home for software businesses, preserving the legacy of their founders while investing in the long-term growth and success of the companies we acquire. We operate and manage a global portfolio of wholly owned software businesses, delivering mission-critical solutions across multiple verticals. By implementing industry best practices, Valsoft ensures a time-sensitive integration process and operates a decentralised model, fostering rapid growth through reinvestment in its portfolio.

The Role:

This position provides critical operational leadership to a company and potentially a portfolio of companies within a growing software vertical. As the leader of a company, you will be responsible for developing and implementing the business’s strategic plan across all major functions, including sales and marketing, R&D, customer service, professional services, and human resources.

You will work closely with the leadership team to identify, define, and execute strategies required to achieve growth plans and operating objectives, with a focus on improving operational excellence. This role carries full accountability for the company's results, making it ideal for a driven leader eager to make a significant impact.

Key Responsibilities:

• Own the long-range, annual, and quarterly financial and non-financial goals
• Develop and communicate a clear vision of goals and objectives, strategies, and philosophies about growth, revenue generation, profitability, and customer care
• Manage day-to-day operations, including sales performance, opportunity management, forecasting, R&D capacity, and customer support
• Attend promotional events which include but not limited to tradeshows and panels

Sales and Marketing

• Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets
• Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline
• Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development
• Improve use of Salesforce and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors
• Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV) ; develop performance dashboards and establish reporting process (measure NRR and MRR trends)
• Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization
• Manage key relationships with large accounts is mandatory

Customer Care/Customer Success:

• Execute an effective, long-term customer success program for clients
• Implement and maintain client support initiatives
• Facilitate both in-house and client training sessions
• Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution
• Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools

Research and Development:

• Ensure clear product roadmaps are established, followed, and adapted to meet market needs
• Balance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient Customer Care and R&D operations
• Track Product Manager prioritization of R&D tasks, ensuring they are entered into the corporate system and executed by software developers
• Facilitate the growth of Product Managers by aligning their activities with job descriptions

Professional services:

• Ensure we are delivering profitable projects by monitoring billable utilizations, staff OPEX and contribution margin
• Establish strategies to increase NRR
• Track on a monthly basis results with the Head of Professional Services

Human resources:

• Partnering with your HR lead in driving talent retention and development, complying with local employment legislation and developing a true local company culture

Growth through M&A:

• Engage in M&A activities, working closely with the Valsoft investment group on acquisition strategy and M&A initiatives
• Oversee post-acquisition initiatives to integrate companies into your business, focusing on operational transformation and implementation of efficiencies

Knowledge, Skills and Abilities:

• Proven experience in senior leadership roles within the software or technology sector
• Strong skills in developing and executing strategic business plans across multiple functions
• Demonstrated success in driving revenue growth and market expansion
• Hands-on approach to managing daily operations and improving operational excellence
• Proven track record in leading change management initiatives — bringing teams through restructuring, process redesign, or new ways of working with clarity and buy-in
• Practical understanding of AI and its application to software products and internal operations, with the ability to translate emerging technology into concrete business value and to drive adoption across the organisation
• Exceptional leadership with the ability to inspire and manage cross-functional teams through periods of transformation
• Results-oriented with a focus on achieving targets and continuous improvement
• Strong commitment to customer success and care
• Excellent communication and interpersonal skills for influencing stakeholders and building support for change at all levels
• Innovative, proactive, and adaptable with a collaborative mindset
• Full professional proficiency in English (required)
• Legally authorized to work in Germany / Switzerland / Austria / France

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