Manager Night Auditor

Accor; Issy-les-Moulineaux; Sur place; EUR 28 000 - 38 000; Plein temps

Résumé du poste

A leading hotel company in France seeks a Night Manager. The ideal candidate will supervise night staff, handle guest services, and ensure safety while conducting nightly audits and managing finances. Excellent communication and leadership skills are essential for this role. Candidates should demonstrate strong organizational abilities and decision-making skills. Join us to create memorable experiences for our guests.

Qualifications

• Strong knowledge of hotel PMS and POS systems required.
• Detail-oriented with excellent organizational and math skills necessary.
• Strong decision-making and problem-solving ability essential.
• Excellent communication and leadership skills preferred.
• Ability to work independently with minimal supervision is a must.

Responsabilités

• Supervise night staff to ensure excellent guest service.
• Handle late check-ins, check-outs, and guest inquiries.
• Conduct property walks for safety and cleanliness.
• Balance and audit front office accounts.
• Prepare daily financial reports and handle cash.
• Train new staff and ensure policy compliance.
• Manage emergencies during overnight hours.

Connaissances

Strong knowledge of hotel PMS and POS systems

Detail-oriented

Excellent organizational skills

Strong decision-making skills

Problem-solving ability

Excellent communication skills

Leadership skills

Ability to work independently

Description du poste

Company Description

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

Job Description

Operational Duties

Supervise Night Staff

Oversee front desk agents, security, and other night-shift employees.

Ensure all team members follow hotel policies and provide excellent guest service.

Guest Services

Handle late check-ins, check-outs, room changes, and guest inquiries.

Resolve guest complaints or emergencies in the absence of senior management.

Monitor guest satisfaction and ensure safety and comfort during overnight hours.

Property Oversight

Conduct regular property walks to ensure safety, cleanliness, and security.

Coordinate with maintenance or housekeeping for urgent issues.

Ensure all night procedures (lockouts, wake-up calls, etc.) are completed.

Auditing & Accounting Duties

Daily Reconciliation

Balance and audit all front office accounts against revenue reports.

Verify that room charges, food & beverage sales, and other revenues are posted accurately.

Financial Reports

Prepare and distribute daily reports (revenue, occupancy, cash, etc.) to management.

Identify and correct discrepancies between systems (PMS, POS, etc.).

Cash Handling

Verify and balance cashier deposits and petty cash.

Post charges and payments, ensuring all transactions are properly recorded.

System Closeout

Run end-of-day processes in the property management system (PMS).

Roll over the date and prepare the system for the next business day.

Administrative & Leadership Duties

Policy Compliance

Ensure adherence to accounting standards, security procedures, and hotel policies.

Monitor night audit checklists and ensure completion of all required tasks.

Training & Communication

Train new night staff and provide feedback or coaching.

Communicate key information from the night shift to the morning management team.

Emergency Management

Act as the property’s manager-on-duty (MOD) during overnight hours.

Handle emergencies such as fire alarms, medical issues, or security incidents.

Skills & Qualities

Strong knowledge of hotel PMS and POS systems (e.g., Opera, Maestro, OnQ).

Detail-oriented with excellent organizational and math skills.

Strong decision-making and problem-solving ability.

Excellent communication and leadership skills.

Ability to work independently with minimal supervision.