Manager Client Success

Circana; Courbevoie; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading analytics company is seeking a Manager, Client Success to support Emiri client deployments in France. The role involves applying user feedback to enhance products, coaching teams, and resolving technical issues. Candidates should have over 5 years of client support experience with a background in analytics and strong communication skills. This role is vital in driving impactful client relationships and implementing technology solutions.

Qualifications

• 5+ years of experience in client support for data analytics and reporting.
• Background in product or client support, operations, or troubleshooting technical issues.
• Familiarity with AI systems, natural language processing tools, or machine learning products.

Responsabilités

• Apply a voice of customer lens to user feedback and issues.
• Own issue root cause identification and resolution.
• Coach commercial teams on Liquid AI configuration and functionality.

Connaissances

Familiarity with Circana tools

Analytical and problem-solving skills

Strong organizational skills

Strong communication abilities

Tech-curious mindset

Outils

Jira

Confluence

Description du poste

Manager, Client Success

Let’s be unstoppable together!

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.

What will you be doing?

We are seeking a user-focused, detail-oriented, resourceful individual to support the ongoing success of Emiri client deployments. This role bridges product support, user experience, and development by investigating issues, coordinating resolutions, coaching commercial teams, and managing communication between users, client service teams, and product development.

Job Responsibilities

• Apply a voice of customer lens to user feedback and issues to surface enhancement opportunities and influence the product roadmap
• Own issue root cause identification and resolution to triage root causes between feature enhancements, system bugs, and user education
• Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos
• Support setup, configuration, and QA of client models
• Drive continuous improvement of support processes, tools and user education materials
• Clearly communicate guidance and resolutions to users or internal teams
• Test new enhancements or fixes prior to release to ensure quality and expected behavior
• Prepare concise write-ups of confirmed bugs or feature requests for the development team

Requirements

• Familiarity with Circana tools, including Unify+, model / report building, and ideally Emiri
• Background in product or client support, operations, or troubleshooting technical issues, ideally with a focus on data-driven AI tools
• Analytical and problem-solving skills, with the ability to investigate user reports, logs, and system behavior to identify root causes
• Strong organizational skills to support multiple client deployments and maintain flawless on-time delivery and service levels
• Strong communication abilities, especially in simplifying technical concepts for non-technical users and collaborating across teams
• Tech-curious mindset, comfortable learning prompt engineering and system behavior, with a process-driven approach to managing issues, QA, and feedback loops
• Familiarity with AI systems, natural language processing tools, or machine learning products
• Experience using tools like Jira, Confluence, or similar issue tracking and documentation systems
• 5+ years of experience in client support for data analytics and reporting

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role :

• Stay Curious : Being hungry to learn and grow, always asking the big questions.
• Seek Clarity : Embracing complexity to create clarity and inspire action.
• Own the Outcome : Being accountable for decisions and taking ownership of our choices.
• Center on the Client : Relentlessly adding value for our customers.
• Be a Challenger : Never complacent, always striving for continuous improvement.
• Champion Inclusivity : Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other : Contributing to making Circana a great place to work for everyone.

Location

This position is located in France, Paris

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our ) Your current employer will not be contacted without your permission.