Maintenance Customer Support

globaljetluxembourg; Marseille; Sur place; EUR 52 000 - 76 000; Plein temps

Résumé du poste

Global Jet Luxembourg is seeking a Maintenance Customer Support to join our Technical department in Marseille. You will provide real-time support during AOG and unscheduled maintenance events, coordinate with clients and technicians, and oversee troubleshooting and parts logistics.

In addition to handling scheduled maintenance tasks, you will lead cost control efforts, negotiate quotes, supervise progress, and ensure timely updates and budget oversight for our esteemed clientele.

Qualifications

• Proven experience in aircraft maintenance or hotline support.
• Strong knowledge of aircraft systems, troubleshooting, and maintenance.
• Excellent communication skills to coordinate with clients, crew, OEMs, and MROs.
• Detail-oriented with expertise in cost control and budgeting.
• Ability to handle pressure and manage multiple projects, especially during AOG.
• Flexible to work outside regular hours for urgent maintenance.

Responsabilités

• Provide real-time technical support during AOG and unscheduled maintenance events.
• Communicate with clients, providing updates and obtaining cost approvals.
• Collaborate with OEMs and MROs to find timely solutions.
• Oversee troubleshooting, part orders, and shipping with technicians.
• Lead project planning with clients, including upgrades and modifications.
• Negotiate quotes and compare maintenance proposals.
• Supervise maintenance progress and track costs.
• Provide regular client updates and ensure budget oversight.
• Conduct pre- and post-maintenance inspections.
• Oversee flight tests to ensure aircraft functionality.
• Control and negotiate additional work during maintenance.
• Review and validate invoices to justify costs.
• Ensure financial transparency by working with the assigned controller.

Connaissances

Aircraft maintenance

Customer communication

Troubleshooting

Cost control

Budgeting

Pressure management

Description du poste

For more than 20 years, Global Jet Luxembourg, leading European company in aircraft management, is focused on providing a high quality of service to an exceptional clientele.

To meet the needs of our constantly growing company, we are looking for an Maintenance Customer Supportin order to join our Technical department.

AOG and Unscheduled Maintenance

• Provide real-time technical support during AOG and unscheduled maintenance events
• Communicate with clients, providing updates and obtaining cost approvals
• Collaborate with OEMs and MROs to find timely solutions
• Oversee troubleshooting, part orders, and shipping with technicians

Scheduled Maintenance

• Lead project planning with clients, including upgrades and modifications
• Negotiate quotes and compare maintenance proposals
• Supervise maintenance progress and track costs
• Provide regular client updates and ensure budget oversight
• Conduct pre- and post-maintenance inspections
• Oversee flight tests to ensure aircraft functionality

Cost Control

• Control and negotiate additional work during maintenance
• Review and validate invoices to justify costs
• Ensure financial transparency by working with the assigned controller

• Proven experience in aircraft maintenance or hotline support
• Strong knowledge of aircraft systems, troubleshooting, and maintenance
• Excellent communication skills to coordinate with clients, crew, OEMs, and MROs
• Detail-oriented with expertise in cost control and budgeting
• Ability to handle pressure and manage multiple projects, especially during AOG
• Flexible to work outside regular hours for urgent maintenance