Mainframe Customer Success Specialist - France

BMC Software; France; Sur place; EUR 60 450 - 100 750; Plein temps

Résumé du poste

BMC Software is seeking a seasoned Customer Success leader to drive post-sales value for large accounts in a hybrid work setup. You’ll develop tailored Success Blueprints, guide adoption and governance, and act as an escalation point to protect customer outcomes.

Ideal candidates bring 10+ years in z/OS/mainframe environments, deep account management, and strong collaboration with Sales, Services, Engineering, and Product teams. English and French communication is essential.

Qualifications

• Excellent communication in English and French, with strong customer handling skills.
• Consulting, problem-solving, analytical, organizational and time-management abilities.
• Experience with large, political accounts at senior IT/business levels; executive exposure preferred.
• Cross-functional alignment with Sales, Pre-sales, Services, Engineering, Support and Product.
• Experience leading and facilitating executive meetings/workshops.
• Willingness to learn and utilize Customer Support tools and new products.

Responsabilités

• Become post-sales customer success leader for assigned accounts and deliver a Success Blueprint.
• Tailor Success Blueprint to customers' goals; provide usage, adoption, risk mitigation guidance.
• Drive customer adoption and overall success across accounts.
• Serve as escalation point for issues impacting customer success to mitigate risk.
• Maintain cross-functional relationships to own post-sale strategy and satisfaction.
• Leverage global projects and innovative problem-solving as part of BMC culture.

Connaissances

Clear communication (English & French)

Consulting and problem-solving

Executive-level stakeholder management

Cross-functional alignment

Facilitation of executive meetings

Customer support tools proficiency

z/OS & mainframe knowledge

Cloud technologies understanding

Broad mainframe portfolio experience

Formation

BS degree in Computer Science or related field or equivalent experience

Description du poste

Description and Requirements

At BMC trust is not just a word - it's a way of life!

CareerArc Code CA-PF

Hybrid

BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.

Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy!

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

• Become the post-sales customer success leader for your assigned accounts and provide them with a deliverable Success Blueprint in combination with exceptional customer management experience at the executive and technical level.
• Build and deliver tailored Success Blueprint aligned to customers' business goals and provide customized usage/adoption recommendations, risk identification, mitigation, and governance advice.
• Be responsible for driving customer adoption and success.
• Serve as an escalation point for customer issues impacting their success to drive risk mitigation.
• Able to maintain cross-functional relationships account system (Sales, Services, Engineering, Marketing, Product Management, and support) with the goal of owning the post-sale strategy and customer satisfaction.
• As a BMC employee, use the opportunity to learn, be included in global projects, challenge yourself and be the innovator in solving everyday problems.

To ensure you’re set up for success, you will bring the following skillset & experience:

• Excellent communication skills (verbal & written) in English and French, along with strong customer handling skills.
• Proven consulting, problem-solving, analytical, organizational, and time management skills with the ability to handle multiple tasks concurrently.
• Expertise and experience dealing with large, complicated, political accounts at senior IT and business levels, preferably with recent direct hands-on executive experience.
• Prior experience in cross‑functional alignment with Sales, Pre-sales, Services, Engineering, Support, and Product teams is preferred.
• Prior experience with in-depth and wide-scale diverse portfolio engagements including leading and facilitating executive meetings and workshops.
• Ability to learn and effectively utilize Customer Support tools/resources and inquisitiveness to learn new products and ideas.
• 10+ years of deep expertise in z/OS systems, BMC/competitor Mainframe Tools/Utilities (such as Operations, Development, DB2, and Security).
• Understanding of customer challenges in large mainframe environment and the ability to address them.
• Good understanding of cloud technologies.
• BS degree in Computer Science or related technical field OR equivalent experience.

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is €60,450 - €100,750