Luxury Guest Experience Intern - Global Quality & Insights

AccorCorpo

Issy-les-Moulineaux

On-site

EUR 8,900 - 13,000

Full time

6 days ago

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Benefits offered by this job

Tickets Restaurants

Job summary

AccorCorpo is offering a 6-month internship in Global Quality & Guest Experience at Sofitel Legend, Sofitel, MGallery and Emblems. Based in Issy-les-Moulineaux, you will help build a guest-centric quality approach across four luxury brands and work with global teams to boost guest engagement.

The ideal candidate should be BAC+4/5 in Marketing/Luxury/Customer Experience, detail-oriented, tech-savvy, and comfortable in an international setting. Paid internship with Restaurant Tickets is provided.

Qualifications

BAC+4 / +5 level of studies in Marketing/Luxury/Customer Experience
Detail oriented with affinity for the Luxe segment
Proficiency in Office Suite (Excel formulas & PowerPoint) and AI
Tech-savvy with ability to adapt to new systems (TrustYou / LQA)
Sharp analytical mindset, creative, organized, multitasker and culturally aware team player

Responsibilities

Participate in the roll-out of the new Online Reputation tool across hotels worldwide
Update the Quality Month end Performance Report
Follow-up on Hotel Quality Scores and track action plans
Prepare analysis/insights from guest reviews using AI
Collect and update the Best Practices Library for our hotels
Assist in creating content, guidelines, SOPs and presentations
Select monthly best Cousu Main & Mgallery Magic stories
Support VP/Director on ad hoc projects and communications