Global Luxury Guest Experience & Quality Intern

AccorHotels; Issy-les-Moulineaux; Sur place; EUR 8 900 - 13 000; Plein temps

Avantages offerts par ce poste

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Résumé du poste

AccorHotels is offering a 6-month Global Quality & Guest Experience internship at Sofitel Legend, Sofitel, MGallery & Emblems. You will support a guest-centric approach, collaborate with multiple brands, and contribute to quality initiatives across 250 hotels worldwide.

Based in Issy-les-Moulineaux, this paid internship requires BAC+4/5 in Marketing/Luxury/Customer Experience, with Excel/PowerPoint skills and an interest in AI-driven insights. A first hospitality internship is ideal.

Qualifications

• Level of studies: BAC+4 / +5
• Field of studies: Marketing, Luxury, Customer Experience
• Professional experience: A first internship in the hospitality industry would be ideal

Responsabilités

• Participate in the roll-out of the new Online Reputation tool and train hotels with content creation
• Update the Quality Month end Performance Report
• Follow-up on Hotel Quality Scores and track action plans
• Prepare insights from guest Reviews using AI
• Collect and update the Best Practices Library for hotels
• Assist in content creation including SOPs and presentations
• Select monthly best stories for Cousu Main & Mgallery Magic
• Assist VP and Director on ad hoc projects

Connaissances

Detail oriented

Analytical mindset

Multitasking

Cultural awareness

Tech-savvy

Formation

BAC+4 / +5

Marketing / Luxury / Customer Experience

Outils

Excel formulas

PowerPoint

AI

TrustYou

LQA

Description du poste

AccorHotels is offering a 6-month Global Quality & Guest Experience internship at Sofitel Legend, Sofitel, MGallery & Emblems. You will support a guest-centric approach, collaborate with multiple brands, and contribute to quality initiatives across 250 hotels worldwide.

Based in Issy-les-Moulineaux, this paid internship requires BAC+4/5 in Marketing/Luxury/Customer Experience, with Excel/PowerPoint skills and an interest in AI-driven insights. A first hospitality internship is ideal.