Level 1 Network Support Engineer (DNS/DHCP/IPAM)

EfficientIP Inc.; Paris; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

EfficientIP Inc. is seeking a Level 1 Support Engineer based in Paris to provide technical assistance and customer support. This role involves qualifying issues, gathering information for diagnostics, and escalating problems as necessary.

The ideal candidate will have 1-2 years experience in network support, including DNS, DHCP, and IP Address Management. Fluency in both French and English is mandatory, along with a degree in Computer Science or a similar field.

Qualifications

• 1-2 years work experience with DNS, DHCP, IPAM, TCP/IP network architectures.
• Fluency in both French and English is mandatory.
• Ability to research, resolve, and respond to customer questions in a timely manner.

Responsabilités

• Qualify issues and gather information to start investigation.
• Work to solve problems or escalate to the next level of support.
• Design and develop courses of action to implement solutions.

Connaissances

Technical Support

Network Support

Customer Service

Formation

Degree in Computer Science or Telecommunication

Outils

Unix

Linux

Windows

Microsoft Active Directory

Description du poste

EfficientIP Inc. is seeking a Level 1 Support Engineer based in Paris to provide technical assistance and customer support. This role involves qualifying issues, gathering information for diagnostics, and escalating problems as necessary.

The ideal candidate will have 1-2 years experience in network support, including DNS, DHCP, and IP Address Management. Fluency in both French and English is mandatory, along with a degree in Computer Science or a similar field.