Lead PM - Inside Sales Relationship Journey

Sonepar; Paris; Hybrid; EUR 120,000 - 160,000; Full time

Benefits offered by this job

75% transport pass reimbursement

Swile Ticket restaurant card

Gym access for employees

Sustainable mobility package

Health insurance & Welfare

Employee Savings Plan & Profit Sharing

Job summary

Sonepar is hiring a Lead Product Manager for the Inside Sales Relationship Journey, overseeing the Dynamics 365 Contact Center and relationship capabilities. You will steer strategy, coach owners, and align with Microsoft on roadmap growth while driving measurable business outcomes.

This senior role requires experience in CRM, AI-powered solutions, and leading international teams. Hybrid work in Paris with close collaboration across global stakeholders and a dynamic, multinational environment.

Qualifications

• Proven leadership in product management for CRM / CX / CC platforms.
• Translate business objectives into measurable product outcomes.
• Experience with Microsoft Dynamics 365 and AI-powered solutions.
• Fluent English; French preferred.

Responsibilities

• Define and drive long-term product strategy for Inside Sales Relationship Journey.
• Build business cases for senior leadership on productivity and revenue.
• Lead AI and Copilot roadmap to automate workflows.
• Partner with Microsoft to align roadmaps and maximize value.
• Own roadmap from idea to deployment and business impact.

Skills

Product management leadership

CRM experience

Customer experience

Contact center

Dynamics 365

AI Copilot

Stakeholder management

Executive communication

Tools

Dynamics 365

Job description

Sonepar is an independent family-owned group and a world leader in the distribution of electrical equipment, solutions and related services to the trade. In 2025, Sonepar generated a turnover of €33.6 billion. With a presence in 40 countries and an extensive network of retail outlets, the Group is undertaking an ambitious transformation to make life easier for its customers by offering them an omnichannel experience and a range of sustainable solutions for the industrial, construction and energy sectors. Our 46,000 employees are committed to the electrification of the world and united by a shared Purpose: “Power Progress for Future Generations.

The Lead Product Manager – Inside Sales Relationship Journey is accountable for the product vision, strategy, roadmap and delivered outcomes of the relationship layer of the Inside Sales experience. This is a senior product leadership. We are hiring for future scope as much as for the work that exists today.

The Lead PM owns two connected product areas. First, the Microsoft Dynamics 365 Contact Center platform for Inside Sales, covering voice, digital messaging, embedded Copilot, agentic workflows and the real-time operations layer that supports our contact center associates. Second, the relationship management capabilities of Dynamics 365 that support how Inside Sales associates manage accounts, contacts, opportunities, quotes and the ongoing customer conversation. Together, these two areas make up the Relationship Journey.

The Lead PM sets the direction of these product areas, leads the discovery-to-delivery cycle with a cross-functional squad, coaches product owners and adjacent PMs, and represents Sonepar to Microsoft on Contact Center and Dynamics 365 roadmap alignment. Success is measured in business outcomes — associate productivity, customer retention, share of wallet in inside-sales-served accounts, and the incremental revenue we unlock through better relationship execution.

Key responsibilities

• Strategy and vision
• Define and drive the long-term product strategy for the Inside Sales Relationship Journey, creating a seamless experience across Microsoft Contact Center and Dynamics 365.
• Build strong business cases for senior leadership, demonstrating impact on productivity, revenue growth, customer retention, and operational efficiency.
• Lead the AI and Copilot roadmap, identifying where AI can support associates, automate workflows, and enhance customer outcomes while preserving critical human decision-making.
• Partner closely with Microsoft to influence product evolution, align roadmaps, and maximize the value of new capabilities for Sonepar.
• Determine the right balance between global standards and local business needs, working with senior stakeholders to drive alignment and adoption.
• Own and drive the roadmap for Contact Center and Dynamics 365 capabilities, from idea to deployment and business impact.
• Lead a cross-functional team of product owners, architects, designers, business experts, and delivery teams to deliver high-quality solutions.
• Develop product talent by coaching product owners, sharing best practices, and helping build future product leaders.
• Shape key capabilities including omnichannel customer interactions (voice, chat, email, messaging), AI and Copilot assistance, customer and account management, opportunity follow-up, conversation insights, next-best-action recommendations, and customer relationship analytics.

The experience you bring

• Proven track record in Product Management leadership within CRM, Customer Experience, Contact Center or Digital platforms.
• Strong strategic thinking with the ability to translate business objectives into product vision and measurable outcomes.
• Experience with Microsoft Dynamics 365, Contact Center platforms and AI-powered solutions.
• Strong understanding of Generative AI, Copilot technologies and enterprise adoption strategies.
• Ability to lead cross-functional and international teams in a complex matrix environment.
• Excellent stakeholder management and executive communication skills.
• Experience building business cases and managing large-scale digital transformations.
• Fluent English and ideaaly French required; ability to influence across global and local organizations.

Recruitment Process

• HR Interview
• Interview with VP Data, AI and Analytics
• Interview with SVP AI, Data and Digital Factory

Work Mode & Location

• Hybrid: 3 days in Paris (8ème) after the probation period

Benefits that await you:

The role - Your daily activities will be interesting, stimulating and varied... No two days are alike!

The organisation - You'll be part of the Sonepar family and share the same values!

The culture - You'll be working in an international environment.

The team - Our dynamic, multidisciplinary, open-minded and talented team is eager to welcome additional skills to continue to meet the challenge.

• 75% reimbursement of your monthly or annual transport pass.
• Swile Ticket restaurant card
• Gym exclusively reserved for the company and made available to employees free of charge.
• Sustainable mobility package
• Health insurance & Welfare
• Employee Savings Plan & Profit Sharing Bonus.

At Sonepar, we value your skills, your passion and if your career journey has had remarkable twists and turns, it only adds to your unique story. We ensure we create an inclusive environment where everyone feels welcomed and valued for their uniqueness. Regardless of physical abilities, office requirements, gender, sexual orientation, academic backgrounds or other diversity dimensions, every position at Sonepar is open to individuals who share our core values and engagements. We aim to ensure our job listings resonate with everyone and truly represent the diversity we embrace and we are proud to have the GEEIS Label (Gender Equality for European & International Standard) and to be partner of AGEFIPH (Association de Gestion du Fonds pour l’Insertion Professionnelle des Personnes Handicapées).

More information on Sonepar:

Website : www.sonepar.com

Twitter: @sonepar

LinkedIn: https://www.linkedin.com/company/sonepar/