Lead Payroll & Compliance Manager

Mondelez International; Boulogne-Billancourt; Sur place; EUR 65 000 - 90 000; Plein temps

Résumé du poste

Mondelez International in Boulogne-Billancourt is seeking a seasoned service operations leader to oversee compliance monitoring, quality assurance, and data protection across multiple support functions.

You will coach and develop a team, monitor performance against SLAs, and partner with internal clients to deliver reliable service. This role is based in France, with opportunity to influence processes in a global network.

Qualifications

• Experience in data management and analytics.
• Proven ability to coach, motivate and manage teams.
• Experience driving service level agreements and metrics.
• Client-focused relationship management.
• Strong problem-solving and written/verbal communication.
• Experience in a shared services environment is a plus.

Responsabilités

• Oversee compliance monitoring and quality assurance.
• Ensure daily activities are completed and KPIs/SLA monitored.
• Coach and develop direct reports.
• Drive continuous improvement and customer satisfaction.

Connaissances

Data management

Team leadership

Performance management

Client relationship

Analytical skills

Communication skills

Process management

Shared services experience

Description du poste

Mondelez International in Boulogne-Billancourt is seeking a seasoned service operations leader to oversee compliance monitoring, quality assurance, and data protection across multiple support functions.

You will coach and develop a team, monitor performance against SLAs, and partner with internal clients to deliver reliable service. This role is based in France, with opportunity to influence processes in a global network.