KYC Supervisor Operations · Paris · Hybrid

Swan; Paris; Hybride; EUR 60 000 - 80 000; Plein temps

Résumé du poste

Swan is hiring a KYC Supervisor to join our rapidly expanding team. You will bridge strategy and execution, spending significant time on hands-on reviews of complex alerts while driving team growth through coaching and technical training.

You will lead day-to-day KYC/KYB operations, ensuring adherence to current laws and internal policies, and manage training programs to raise performance and quality across the unit.

Qualifications

• Strong knowledge of KYC/KYB regulations and current laws.
• Experience reviewing complex alerts and handling edge cases with accuracy.
• Ability to coach and train teammates on procedures and tools.

Responsabilités

• Conduct thorough KYC/KYB reviews with attention to detail ensuring compliance.
• Resolve complex cases and provide scalable solutions while meeting regulatory standards.
• Onboard and train new members on KYC/SOP procedures and internal tools.

Connaissances

KYC/KYB compliance

Regulatory knowledge

Coaching & training

Team leadership

Process optimization

Description du poste

About

Swan is Europe’s embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €1.5 billion in monthly transactions for more than 150 companies—like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR).

Our mission

Banking belongs in business software

Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They’re on a mission to become the central hub for managing every aspect of business life.

But when it comes to financial workflows, there’s still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals.

It’s a missed opportunity. Business software shouldn’t just record financial activity - it should run it.

To learn more about us: About Swan ; Our story.

Job description

We are seeking a highly motivated and experiencedKYC Supervisor to join our rapidly expanding team. Swan primarily onboards small and medium‑sized companies and self‑employed freelancers opening business accounts. While we use the term "KYC," it also refers to Know-Your-Business (KYB) processes.

In this role, you will bridge the gap between strategy and execution. You’ll dedicate a significant portion of your time to hands‑onindividual contributions-reviewing complex alerts and handling edge cases, while simultaneously driving team growth through direct coaching and technical training.

Your mission

Individual Contributions:

• Conduct thorough KYC/KYB reviews with a keen eye for detail, ensuring strict adherence to current laws and internal regulations.

• Resolve complex cases and edge situations, providing customized solutions that meet high compliance standards.

• Maintain subject matter expertise by staying abreast of the latest advancements in compliance regulations and dedicating time to continuous professional development.

Coaching and Training:

• Onboard and train new members on KYC/SOP procedures, regulatory requirements, internal tools, and best practices for high‑quality reviews.

• Foster professional growth through regular 1:1s, providing actionable operational feedback to remove daily roadblocks.

• Drive continuous improvement by identifying training gaps, creating individual development plans, and delivering targeted small‑group training sessions.

• Oversee daily team health by managing schedules, approving leave requests, and ensuring shift coverage to meet SLAs.

Operational and Strategic Development:

• Manage daily workflows, ensuring tasks align with team goals, SLAs are maintained,