Key Leader | Le Bon Marché

lululemon; Paris; Sur place; EUR 42 000 - 55 000; Plein temps

Avantages offerts par ce poste

Employee discounts

Fitness/yoga classes

Extended health plans

Résumé du poste

lululemon in Paris is seeking a Key Leader to guide the store leadership team and elevate guest experience on the sales floor. You will lead by example, support Educators, and oversee daily store operations to deliver exceptional service.

The role emphasizes people development, performance coaching, and building an inclusive, high-energy environment aligned with our brand values and standards. You will analyze store metrics, manage schedules, coordinate omnichannel programs, and ensure product

Qualifications

• Authorized to work in the country of store location
• Age 18 or older
• Ability to travel to assigned store
• Proof of Right to Work and local requirements (EMEA)

Responsabilités

• Provide salesfloor leadership and coverage planning to ensure efficient store operations.
• Coach and mentor team members, deliver direct feedback, and support career development.
• Disseminate product knowledge and company information to the team.
• Ensure a great guest experience through exceptional service and omnichannel support.
• Articulate product value and educate customers to drive sales and satisfaction.
• Maintain safe, inclusive store environment and adhere to policies and procedures.

Connaissances

Leadership

Guest Experience

Team Management

Collaboration

Inclusion & Diversity

Integrity

Communication

Decision Making

Formation

High school diploma

Bachelor’s degree

Description du poste

lululemon est une entreprise de vêtements innovants conçus en vue de la performance pour le yoga, la course, l’entraînement et d’autres passions sportives. Pionniers en matière de tissus techniques et de conception fonctionnelle, nous créons des produits et des expériences transformationnels qui permettent aux gens de bouger, s’épanouir, créer des liens et se sentir bien. Nous devons notre succès à notre produit innovant, à l’importance que nous accordons à nos magasins, à notre engagement envers nos employés et aux connexions incroyables que nous établissons dans chaque communauté où nous nous trouvons. En tant qu’entreprise, nous visons à créer un changement positif et à construire un futur prospère et plus sain. Cela inclut notamment de concevoir un environnement équitable, inclusif et axé sur le développement de nos employés.

Job Summary

The Key Leader role is an essential part of the store leadership team, impacting salesfloor team members and guest (i.e., customer) experience every day. Key Leaders are responsible for leading by example and providing support to Educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor. Key Leaders leverage key performance indicators and metrics to prioritize responsibilities while adapting to day-to-day business adjustments and challenges.

Key Responsibilities Of The Job

Leadership and People Management

• Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
• Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
• Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.

Guest (i.e., Customer) Experience

• Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
• Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests’ time, including assessing guest needs, providing technical product educations, and supporting in‑store transactions and omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options).
• Interact with and assess guests’ unique needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Resolve guest feedback and address guest concerns or escalations to make it “right” for guests.
• Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.

Working With Others

• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

• Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted.
• Open and close the store in accordance with the opening and closing checklists.
• Manage product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
• Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Ensure team uses in‑store technology to support store operations and provide positive guest experiences.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Budget Responsibility

• Not Applicable

People Management

• Team lead role indirectly responsible for subset of store employees on the floor or as delegated by Store Manager.

Key Skills & Core Values You Bring

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner.
• Guest Experience: Enjoys working and connecting with, understanding, and helping guests.
• Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives.
• Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work.
• Candid Communication: Is willing to openly/constructively share concerns (i.e., straight talk).
• Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions.

Job Requirements

Eligibility

• Must be legally authorized to work in the country in which the store is located.
• Must be 18 years of age or older.
• Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only).
• Must have the ability to travel to assigned store with own transportation methods.

Availability

• Willing to work a flexible schedule including evenings, weekends, and holidays.

Other Willingness Requirements

• Willing to work as part of a team and also complete work independently.
• Willing to move through a store for most of a shift to help guests and accomplish work.
• Willing to move boxes weighing up to 30 lbs (13.6 kg).
• Willing to work in an environment with bright lights and loud music.

Experience

• Work experience.

Job Assets (i.e., nice to have; not required)

• Education: High school diploma, GED, or equivalent.
• Education: Bachelor’s degree or equivalent.
• Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary).

Beyond The Paycheck (Benefits & Perks)

At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team‑based bonus program, we also offer extended health plans, paid time off, savings plans, generous employee discounts, fitness/yoga classes, parenthood top‑up program and personal and professional development programs.

Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.