Key Account Manager - Luxury Beauty & Fragrance

Cortez Agency; Paris; On-site; EUR 70,000 - 110,000; Full time

Job summary

Cortez Agency in Paris seeks an experienced Key Account Manager to grow a portfolio of international luxury packaging clients in beauty and fragrance.

You will manage senior relationships, coordinate with design and production teams, and drive commercial growth while delivering exceptional service for premium brands.

Qualifications

• Experience managing demanding international customers in a premium B2B environment.
• Experience in luxury packaging, beauty, fragrance, cosmetics or a related industry.
• Strong commercial and negotiation skills.
• Experience managing complex projects with multiple stakeholders.
• Excellent client relationship and communication skills.
• Strong organisational skills and the ability to manage multiple priorities.
• A genuine interest in luxury, beauty, fragrance and design.
• The confidence to work with senior stakeholders at major international brands.
• A proactive and entrepreneurial approach to account development.
• Strong attention to detail and a high level of commercial awareness.
• Fluency in French and English is preferred.

Responsibilities

• Own and develop relationships with a portfolio of key luxury beauty and fragrance clients.
• Act as the primary point of contact for customers, building strong and trusted relationships.
• Develop a deep understanding of each client's brand, product portfolio, strategy and future requirements.
• Manage the full customer journey from initial brief through to delivery.
• Ensure consistently high levels of customer service and client satisfaction.
• Conduct regular client meetings and business reviews.
• Identify opportunities to increase revenue and share of wallet within existing accounts.
• Proactively identify and develop new commercial opportunities within existing accounts.
• Introduce clients to new products, capabilities and innovative packaging solutions.
• Work closely with Business Development Managers to support new customer acquisition.
• Contribute to proposals, tenders and commercial presentations.
• Develop account plans and strategies to deliver sustainable growth.
• Manage multiple projects simultaneously, ensuring deadlines, budgets and customer expectations are met.
• Coordinate closely with internal teams including Design, Development, Production, Supply Chain and Finance.
• Manage quotations, pricing, negotiations and commercial terms.
• Monitor project profitability and ensure commercial objectives are achieved.
• Resolve customer issues quickly and effectively, acting as a strong internal advocate for the client.
• Maintain a strong understanding of trends within luxury beauty, fragrance, cosmetics and packaging.
• Monitor customer strategies, product launches and innovation pipelines.
• Identify emerging opportunities and communicate relevant market intelligence internally.
• Attend industry events, trade shows and customer meetings internationally.

Skills

Key Account Management

International client management

Negotiation

Fluent English

French language

Job description

Industry: Luxury Packaging | Beauty & Fragrance

Reporting to: Head of Global Sales

The Role

We are looking for an experienced and commercially driven Key Account Manager to join a leading global luxury packaging supplier specialising in high-end, bespoke packaging for luxury beauty and fragrance brands.

The Key Account Manager will be responsible for managing and developing a portfolio of strategic international clients, building long-term relationships with senior stakeholders and identifying opportunities to grow existing business.

Working closely with the Head of Global Sales and wider commercial, design and operations teams, you will act as the key point of contact for clients, ensuring exceptional service while delivering commercial growth.

This is an ideal opportunity for someone with experience in luxury packaging, beauty, fragrance, cosmetics or a related premium industry who enjoys working at the intersection of creativity, client management and commercial development.

Key Responsibilities

Account Management

• Own and develop relationships with a portfolio of key luxury beauty and fragrance clients.
• Act as the primary point of contact for customers, building strong and trusted relationships.
• Develop a deep understanding of each client's brand, product portfolio, strategy and future requirements.
• Manage the full customer journey from initial brief through to delivery.
• Ensure consistently high levels of customer service and client satisfaction.
• Conduct regular client meetings and business reviews.
• Identify opportunities to increase revenue and share of wallet within existing accounts.

Business Development

• Proactively identify and develop new commercial opportunities within existing accounts.
• Introduce clients to new products, capabilities and innovative packaging solutions.
• Work closely with Business Development Managers to support new customer acquisition.
• Contribute to proposals, tenders and commercial presentations.
• Develop account plans and strategies to deliver sustainable growth.

Project & Commercial Management

• Manage multiple projects simultaneously, ensuring deadlines, budgets and customer expectations are met.
• Coordinate closely with internal teams including Design, Development, Production, Supply Chain and Finance.
• Manage quotations, pricing, negotiations and commercial terms.
• Monitor project profitability and ensure commercial objectives are achieved.
• Resolve customer issues quickly and effectively, acting as a strong internal advocate for the client.

Client & Market Insight

• Maintain a strong understanding of trends within luxury beauty, fragrance, cosmetics and packaging.
• Monitor customer strategies, product launches and innovation pipelines.
• Identify emerging opportunities and communicate relevant market intelligence internally.
• Attend industry events, trade shows and customer meetings internationally.

Candidate Profile

We are looking for a commercially minded Key Account Manager with experience managing demanding international customers in a premium B2B environment.

You will ideally have:

• Experience in luxury packaging, beauty, fragrance, cosmetics or a related industry.
• Proven experience managing strategic or high-value accounts.
• Strong commercial and negotiation skills.
• Experience managing complex projects with multiple stakeholders.
• Excellent client relationship and communication skills.
• Strong organisational skills and the ability to manage multiple priorities.
• A genuine interest in luxury, beauty, fragrance and design.
• The confidence to work with senior stakeholders at major international brands.
• A proactive and entrepreneurial approach to account development.
• Strong attention to detail and a high level of commercial awareness.
• Fluency in French and English is preferred.