Key Account Manager – Industrial Machinery

Mase Consulting Ltd; Lille; À distance; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading provider of industrial machinery solutions is seeking a Service Account Manager based in France. This role involves managing key accounts, ensuring customer satisfaction, and negotiating aftersales services. Candidates should have a background in technical sales or account management, with strong communication skills and fluency in English and French. A competitive salary between €50K - €70K with bonuses and company car is offered, alongside ample opportunities for career growth.

Prestations

€50K - €70K Basic salary

10-15% Bonus

Company Car

25 Days Holiday + Public Holidays

Local employment contract with benefits

Qualifications

• 3+ years experience in customer interaction roles like Technical Sales or Key Account Management.
• Experience in factory automation, materials handling, or food/beverage processing is a plus.
• Ability to retain technical information and strong communication skills.

Responsabilités

• Manage a small portfolio of high-value key account customers.
• Ensure customer satisfaction and address any concerns.
• Negotiate aftersales services including spare parts and maintenance contracts.
• Conduct business review meetings with customers.

Connaissances

Customer satisfaction focus

Technical sales experience

Mentoring and coaching

Organizational skills

Attention to detail

Fluent in English and French

Outils

SAP system

Description du poste

Service Account Manager – Industrial Machinery

Are you a highly motivated Key / Service Account Manager with experience working in the production machinery / factory automation sector?

This specialist provider is searching for a talented individual who is keen to learn and progress a career in their industry.

Why This Company?

This global supplier of industrial machinery has a great reputation for offering best in class solutions to some of the most complex and challenging customer applications within areas such as Food, Beverage and Pharmaceuticals production.

Recognised for offering highly reliable systems with the ability to design solutions to the client’s specific environment, application and specification needs, has really elevated the organisation to become a first-choice supplier in its field.

This is a brilliant opportunity to work in a rapidly growing business that offers leadership and management prospects within 2-3 years.

Rewards & Benefits

• €50K - €70K Basic (Starting salary dependent on experience)
• 10-15% Bonus
• Company Car
• 25 Days Holiday + Public Holidays
• Home based with travel to customer sites in France when needed
• Under local employment contract with all local benefits given

About The Role

As the France Service / Key Account Manager, you will operate from a home office and be responsible for :

• Operating in a 100% Account Management and Aftersales Support role.
• Acting as the primary contact for a small portfolio of high value key account customers (
• Attending customer site meetings, building lasting relationships with Production Managers, Maintenance Manager, Operations Managers, Spare Parts Managers and Procurement.
• Taking part internally in global account discussions with the Global Service Account Management team.
• Ensuring engineers with the correct certifications and competencies are assigned to support the right clients (although day‑to‑day scheduling is done by the scheduler).
• Ensuring that engineers' certifications are up to date, minimising the risk and disturbance to customers.
• Addressing any customer concerns and providing solutions to their problems.
• Visiting customers who have shown a decline in annual spending to understand the reasons why and overcome any concerns.
• Negotiating with key customers in relation to aftercare / aftersales services, which can include spare parts, system upgrades, audits and maintenance contracts.
• Working to annual growth objectives.
• Conducting business review meetings with assigned customer base, addressing any open tickets in the system.
• Responding to incoming requests for spare parts quotations from your customer base.
• Utilising the SAP system to provide customers with pricing and stock availability of spare and replacement parts.

About You

You must have 3+ years' experience working in a customer interaction role such as Technical Sales, Key Account Management, After‑sales Support, Product Support or affiliated in the industrial machinery sector.

This could include but limited to, factory automation, materials handling, food / beverage processing or production machinery.

Any experience in a leadership capacity or a desire to progress into leadership within 2-3 years would be a distinct advantage, as would experience working with customers in heavily regulated, high profit industries.

To fit this profile, you will have the ability to retain technical information and possess an advanced level of English and French. Due to the nature of this role, it’s also essential you have strong attention to detail and the personality and communication skills to build lasting relationships with customers.

Other key skills include :

• Driven by customer satisfaction.
• Desire to learn my client technology.
• Ability to mentor and coach others.
• Comfortable building relationships with customers.
• Organised with a desire to learn.
• Good attention to detail.
• Comfortable travelling within France (25% of your time).
• Valid driving license and rights to work in France (sponsorship is not provided).

Interested in this role? Here’s what happens next…

Click the apply button to send us your CV. If we think you’re a great fit for this role, we’ll be in touch in the next couple of days.

Thank you for taking the time to read about this opportunity. We look forward to hearing from you,

Team Mase.

Job Ref : 162-0204-LI

Service / Key Account Manager – Industrial Machinery

Location : Can live anywhere in Northern or Central France – Paris, Rouen, Caen, Lyon, Limoges and surrounding areas

Keywords; Service Account Manager, Key Account Manager, Account Management, Aftersales Support, After‑sales Service Support, Spares, Spare Parts, , Sales Manager, Technical Sales, Engineering Sales, Field Sales, Key Account Management, Customer Account Manager, Aftercare, Post Sales, Post‑sales Engineering, Factory Automation, Robotics, Food Processing, Conveyors, Materials Handling, Industrial Automation, Industrial Machinery, Capital Equipment