Key Account Manager

Alan; Marseille; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Fair rewards

Generous equity packages

Flexible Office

All the tools you need

Flexible vacation policy and flexible 

Delightful healthcare insurance

Transport

Learning & Training opportunities

Personal growth through coaching

Parental leave

Job summary

Alan is hiring for a Key Account Manager to manage strategic public sector accounts and drive long-term partnerships across France, with potential postings in Paris, Bordeaux or Marseille. You will build relationships with senior stakeholders, identify needs, and ensure successful onboarding while promoting Alan as a health partner.

You will analyze consumption data, present outcomes in reviews, and propose innovative initiatives to enhance adoption and value for employees and admins.

Qualifications

• Minimum 6 years in a customer-facing role with C-level interactions.
• Fluent French (oral and written) is required.
• Advanced level of English.
• Experience dealing with very large organizations and unions is a plus.
• Tact and empathy for negotiation and relationship-building.
• Analytical, comfortable presenting deep data to clients and solving complex problems.
• Active listening and effective follow-up communication.
• Growth mindset with ability to adapt to health insurance market trends.
• Based in Paris, Bordeaux, or Marseille or willing to relocate.

Responsibilities

• Handle a portfolio of strategic accounts in the Public Sector.
• Build and maintain strong customer relationships with key stakeholders.
• Proactively identify signals of dissatisfaction and implement solutions.
• Ensure onboarding of new accounts and promote Alan health partner positioning.
• Analyze and present consumption reports through business reviews.
• Identify and execute initiatives to engage existing customers.
• Renegotiate contracts to ensure value and profitability.
• Participate in product evolution by voicing customer needs to Product teams.

Job description

Health can’t wait.

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That’s what we’re building with our team of 1000+ people. If it speaks to you: we’re hiring across France, Spain, Belgium, and Canada. And beyond.

The Key Account Management Team

Our Account Management team’s purpose is to make our key accounts stay and grow with Alan. We created the team in 2020 and we are now 30+.

Is it you we’re looking for?

As a Key Account Manager, you will:

• Handle a portfolio of strategic accounts in the Public Sector
• Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan
• Proactively identify potential signals of dissatisfaction and implement solutions to answer them
• Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins
• Analyze and present consumption reports to customers through business reviews
• Identify and execute out-of-the-box initiatives to engage our existing customers
• Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability
• Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams

You would be a great fit at Alan if most of this sounds like you:

• You have at least 6 years of experience in a customer-facing role including frequent interactions with C-Levels
• You have full working proficiency in French (excellent oral and written communication)
• You have at least advanced level in English
• You are experienced in dealing with very large organizations and potentially with unions
• You have the tact and empathy that make great negotiators
• You are an expert in positive lobbying with key stakeholders and create long-term relationship based on trust and transparency
• You are very analytical, very comfortable with presenting deep data analysis to clients and solving complex problems
• You have great active listening skills and are a master in the art of crafting the right follow-up message
• You have growth mindset: you are able to adapt to new trends and to develop an in-depth understanding of the health insurance market
• You are currently based in (or willing to relocate to) Paris, Bordeaux or Marseille.

It is nice to have a previous experience in Insurance or any industry linked to benefits. Having experience with or within the Public Sector space is also a nice to have.

For this opportunity, we are aiming to hire within the C1-E level range.

Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

Therefore, we offer:

• Fair rewards. Generous equity packages complement your base salary.
• Flexible Office. Amazing office space at our Paris HQ or sponsored co-working hubs in Bordeaux, Bordeaux or Marseille.
• All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and noise-canceling headphones.
• Flexible vacation policy and flexible working hours. Organize your time as you wish.
• Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).
• Transport. Country-specific commuter benefits.
• Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
• Personal growth through coaching: At Alan, coaching isn't just a perk -it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture.
• Parental leave. Extended parental leave for all new parents.

Important note: we hire people, not roles.

We’re excited about this opportunity but don't check every box, we’d love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist.

We’ll be thrilled to receive your application!

Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.