Junior Account Manager SMB - France M/F/D

AB Tasty; Paris; Hybride; EUR 40 000 - 55 000; Plein temps

Résumé du poste

AB Tasty, un leader mondial en solutions d'expérience alimentées par l'IA, recherche un Customer Success Manager pour gérer un portefeuille de clients et contribuer à leur succès continu. Ce poste est une excellente opportunité pour un professionnel passionné par le marketing digital et les ventes, souhaitant faire partie d'une équipe dynamique et internationale.

Prestations

Chèques repas (Swile)

Assurance santé (Alan)

Passes de mobilité et Gymlib

Jours de congé supplémentaires

Soutien pour les frais de travail à distance

Qualifications

• Au moins 2 ans d'expérience dans un poste de vente B2B.
• Connaissance des plateformes SaaS et marketing digital.
• Excellentes compétences en communication en français et anglais.

Responsabilités

• Gérer un portefeuille clients global d'une valeur de 2,5 millions €.
• Contribuer à la rétention client en construisant d'excellentes relations.
• Négocier et conclure des cycles de vente pour les renouvellements.

Connaissances

Compétences en communication

Négociation

Travail d'équipe

Orientation résultats

Connaissance du marketing digital

Description du poste

WHO WE ARE

Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties!

Since our founding in 2009, we've partnered with over 1000 clients, including renowned brands like Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. With a presence in 8 countries across 3 continents, our team of 300+ passionate individuals is dedicated to building the internet of the future.

At AB Tasty, we're more than just a company – we're a community. Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth.

Our company culture is at the heart of everything we do. We have our core values that shape our daily interactions and guide us in our mission:

• We bring client satisfaction
• We are impactful
• We go above and beyond
• We live one team, one dream

We’re committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that’s why at AB Tasty, we’re not just about delivering top-notch digital experiences - we’re committed to nurturing our team and their professional journeys.

Learn more about AB Tasty and our teams:

• About Us
• Your Journey with Us
• AB Tasty on Welcome to the Jungle

THE TEAM

Upon joining AB Tasty, you will become part of our FR KAM Mid-Market team. You will work closely with two dedicated Customer Success Managers and will report to KAM Director France.

YOUR MISSION

• Manage a global portfolio of clients (ARR of €2,5M)

• Contribute to a positive renewal experience of clients by responding to objections, competitive risks, detailing purchase/ pricing options and facilitating the renewal sales transaction process

• Generate upsells and cross-sells by developing existing accounts through the sale of related services and related products

• Identify accounts with high growth potential

• Communicate and identify the return on investment for customers

• Contribute to customer retention by building excellent relationships with existing customers

• Negotiate and close sales cycles (renewals)

• Apply the commercial strategy for renewing accounts in the portfolio

WHAT YOU WILL BRING

We’d love to hear from you if you:

• At least 2 years of experience in a Sales position working with B2B platforms

• Knowledge of digital marketing and SaaS platforms

• Excellent communication skills in French and working proficiency in English

• Experience in implementing customer retention initiatives, achieving high retention rates and customer satisfaction

• You must have excellent negotiation techniques and you are used to dealing with decision makers (Heads of Marketing Departments and Product Managers)

• You are a team player, tenacious and results-oriented, you're comfortable working in a dynamic, fast-paced environment

If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!

WHY YOU WILL LOVE IT HERE

At AB Tasty, we believe in empowering our team members to innovate, grow, and succeed together. By joining our Infrastructure team, you’ll:

• Make a real impact: directly influence our success and be a player in the company's growth
• Ownership & autonomy: we believe in trust - no micromanagement, just the freedom to excel and take charge of your own journey
• International culture: collaborate with a diverse, global team across 8 countries
• Accelerate your career: we offer vast opportunities for professional development, education, and upward mobility
• Flexible work: enjoy a balanced work schedule, with up to 3 days of remote work per week
• Centrally located office & various perks: work in a vibrant space in the 3rd arrondissement of Paris, and enjoy various benefits: meal vouchers (Swile), health insurance (Alan), mobility and Gymlib passes, additional days off, and support for remote working expenses

INTERVIEW PROCESS

1. Discovery interview with Faycal, Talent Acquisition Specialist.
2. Hiring Manager interview with Benoît, KAM Director.
3. Case study
4. Final meeting

DETAILS

• Contract: Permanent full-time
• Location: Paris
• Remote: up to 3 days/week