IT Support Specialist - Junior

Swile; Toulouse; Sur place; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Competitive salary and benefits package

Professional development opportunities

Dynamic team environment

Résumé du poste

A dynamic technology company based in Toulouse is seeking an IT Support Specialist responsible for providing technical assistance to users, maintaining IT equipment, and training staff on tools. Candidates should have at least 2 years of IT experience, strong problem-solving skills, and be fluent in professional English. This on-site role offers an opportunity to integrate into an innovative team and contribute to various IT projects and improvements.

Qualifications

• At least 2 years of experience in the IT field.
• Experience setting up meeting rooms and enterprise networks.
• Fluent in professional English.
• People-oriented; will be the first contact for Swilers in Toulouse.
• Professional English is mandatory.

Responsabilités

• Handle Level 1 and 2 IT support for Toulouse users.
• Train users on collaboration and productivity tools.
• Maintain inventory of IT equipment and document procedures.
• Analyze root causes of frequent incidents for IT equipment.
• Perform advanced diagnostics on network issues and resolve them.
• Deliver onboarding and offboarding for IT (hardware, software, accesses).
• Train users to use collaboration, communication and productivity tools.
• Maintain IT equipment and inventory at the office.
• Document support procedures and resolutions, and share knowledge for team continuity.
• Regularly perform root-cause analysis on incidents to reduce recurrence.
• Contribute to IT roadmap and various IT projects.

Connaissances

Autonomous problem-solving

Strong communication skills

IT technical knowledge

Asset management

Collaborative teamwork

English proficiency

Outils

Active Directory

Office 365 admin

Description du poste

The IT team is looking for his new IT Support Specialist who will be in charge of maintaining the best user experience possible for our Swilers in our Toulouse Office. Among this local perimeter, the IT Support Specialist will contribute with all the team, based in France on improving our overall IT. She/He will have to deliver on projects with the team on some topics.

🔥 Your mission:

• Handle the support Level 1 and 2 for all Toulouse users
• be the 1st point of contact for all IT requests in our Toulouse offices
• handle users’ problems with their licences and accesses
• supply teammates with small IT equipment (keyboards, mice, headsets…)
• perform an advanced diagnostic on network issues and take any action necessary to resolve it permanently

• Take care of all Swilers in Toulouse
• Prepare and animate all IT onboardings and offboardings (hardware, software and accesses)
• Train our users to better use collaboration, communication and productivity tools
• Keep in touch with our key stakeholders team on a regular basis to incorporate their feedbacks into our backlog of projects and actions

• Maintain in good and operational state all IT equipments at the office
• regularly check the status of meeting rooms, network, wifi, printers…
• Maintain and update the hardware inventory (laptop, accessories, spares)

• Create and update support procedure documentation
• when a new problem occurs, take the time to document how you resolved it
• document the setup and configuration of the different equipments so that any other member of the IT team can contribute to problem solving
• document the result of POCs you created to keep a record of what’s already been tried

• Regularly perform root cause analysis on laptops, routers, or software solutions for frequent incidents and identify some patches to avoid new attempt, reduce the occurence or find workaround to fix it more rapidly.

• Deliver on the IT roadmap and on various IT projects (as various as handling the acquisition/rework of a new floor for our offices, setup of new IT solutions, updating OS version, migrating content form one platform to another, installing and setting up a new sound system, creating user trainings, replacing part of our mobile force, integrate new tools or automate recurring tasks or workflows…)

👨🏼🔬👩🏼🔬 Our perfect candidate :

• Confirmed: at least 2 years of experience in the IT field
• You’ve already setup a meeting room from scratch, or a server handpicking the relevant components, or created an enterprise network from top to bottom
• Autonomous and problem solver: you are not afraid of testing new things and eager to learn deeply the technical aspects behind every topics
• Precise and well organized: you ensure an accurate asset management and have a proper sense of priorities.
• A people-person: you’ll be the first contact for all Swilers in Toulouse and will have to collaborate with many people, including the rest of IT team, who you can always collaborate with.
• Technical and passionate: you aim to understand the root cause of the situation you encounter. You are motivated to discover and learn new technologies, and you are not afraid of doing things, experiment and test.
• Professional English mandatory
• On-site position in Toulouse

📓 One thing worth to be mentioned

• We welcome individuals with entrepreneurial backgrounds as well as those from established organizations. At Swile, we believe that delivering impactful products requires engineers to understand the needs of users and clients as well as the code itself.

What’s in it for you ?

• An opportunity to integrate a dynamic team of talented engineers.
• A collaborative work environment that values innovation and creativity.
• Competitive salary and benefits package.
• Professional development and career growth opportunities.

💻 Our stack:

• Offices in Brazil and France
• Laptop PC & Mac (1000 laptops + 250 smartphones)
• SaaS: Google Workspace, Slack, Notion, Siit…