IT Support Engineer

Xylem; Guadeloupe; On-site; EUR 32,000 - 46,000; Full time

Job summary

Xylem, a Fortune 500 global water solutions company, is seeking an IT Support Engineer in Guadalupe to ensure employees have reliable, secure technology. You will provide hands-on technical support, manage service requests, and help drive efficiency across the organization.

Join a global team delivering innovative water technology solutions. You will work with cross-functional IT teams to resolve issues, document processes, and support transformational technology initiatives in a manufacturing

Qualifications

• Bachelor's degree or equivalent combination of education and experience in IT.
• Minimum 2 years of IT support or service desk experience.
• Experience troubleshooting hardware, software, networking, and systems issues.
• Strong customer service and communication skills for technical and non-technical users.
• Proven problem-solving, organizational, and time-management abilities.
• Ability to work independently and in a collaborative team environment.

Responsibilities

• Provide technical support for hardware, software, systems, and connectivity issues with high customer service.
• Manage IT service requests and incidents through resolution, adhering to service expectations.
• Install, configure, maintain, and upgrade end-user devices and applications.
• Collaborate with IT teams and stakeholders to support projects and improvements.
• Maintain documentation, asset inventories, and service records for compliance.
• Analyze service trends to identify opportunities to improve quality and efficiency.

Skills

IT support

Customer service

Communication

Problem solving

Time management

Teamwork

Independent work

Education

Bachelor's degree in Computer Science/Information Technology

Job description

Onsite

Guadalupe

Full time

R50337

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role

At Xylem, we're dedicated to solving the world's most critical water challenges through innovation, technology, and sustainability. As an IT Support Engineer, you will play a key role in ensuring employees have reliable, efficient, and secure technology solutions that enable business success.

In this role, you will provide technical support, manage service requests, maintain IT equipment and applications, and deliver an exceptional end-user experience. You will collaborate with colleagues across the organization to resolve issues, improve services, and support technology initiatives that drive productivity and operational excellence.

Core Responsibilities

• Provide technical support for hardware, software, systems, and connectivity issues while delivering a high level of customer service.
• Manage IT service requests and incidents through resolution, ensuring timely response and adherence to service expectations.
• Install, configure, maintain, and upgrade end-user devices, applications, and related technology equipment.
• Collaborate with cross-functional IT teams and business stakeholders to support projects, resolve complex issues, and implement service improvements.
• Maintain accurate documentation, asset inventories, and service records to support operational effectiveness and compliance.
• Analyze service trends and user feedback to identify opportunities that improve service quality, efficiency, and user experience.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent combination of education and experience.
• Minimum 2 years of experience in IT support, service desk, desktop support, or IT service delivery.
• Experience troubleshooting and resolving hardware, software, networking, and system-related issues.
• Strong customer service and communication skills with the ability to support both technical and non-technical users.
• Demonstrated problem-solving, organizational, and time-management skills.
• Ability to work effectively both independently and within a team environment.

Preferred Qualifications

• CompTIA A+, Microsoft Certified Professional (MCP), ITIL Foundation, or similar industry certification.
• Experience supporting enterprise IT environments, hybrid workforces, or global organizations - manufacturing industry highly preferred.
• Familiarity with IT service management tools, IT ticketing systems. asset management systems, and endpoint management technologies.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

Want to know what kind of Impact you can make? Our goal is to optimize water access and quality, and promote responsible consumption, so that communities across the globe can thrive. Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for communities around the world by engaging all stakeholders and educating about water issues.

Learn more by clicking here - Working at Xylem

Inclusion and Belonging at Xylem

Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges.

Learn more about our commitment to Inclusion and Belonging.