Operations Manager

Xylem; Guadeloupe; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Xylem Guadalupe is seeking a focused Operations Manager to oversee the full operational management system. The role involves developing policies, managing a team, auditing processes, and driving improvements that meet customer expectations.

Responsibilities span strategic planning, project delivery, supply chain oversight, quality control, risk mitigation, and data-driven reporting. Strong leadership and analytical skills are essential for success in this role at Xylem.

Qualifications

• Bachelor's in Business Administration, or related field, with leadership exposure.
• Proven supervisory experience in operations or similar roles.
• Experience in import/export operations and risk management.

Responsabilités

• Strategic Planning: Create and implement long-term business strategies.
• Project Management: Oversee timelines and coordinate cross-department collaboration.
• Supply Chain Management: Manage inventory and negotiate supplier contracts.
• Quality Control: Develop and enforce quality procedures and audits.
• Risk Management: Identify risks and ensure health and safety compliance.
• Customer Service: Maintain positive client relationships and address concerns.
• Data Analysis and Reporting: Track KPIs and report to senior management.
• Team Management: Lead and coach a team, set KPIs and foster growth.

Connaissances

Strategic planning

Project management

Supply chain

Quality control

Risk management

Customer service

Team leadership

Data analysis

Communication skills

People management

Formation

Bachelor's in Business Administration

Supply Chain Management degree

Outils

Excel

CRM systems

Google Analytics

Description du poste

Onsite Guadalupe Full time R50863

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Operations Manager is responsible for overseeing the entire operational management system within the organization. This role involves developing and implementing operational policies and procedures, managing a team of operational professionals, and ensuring that operations meet or exceed customer expectations. The Operations Manager conducts regular audits, reviews operational performance data, and collaborates with other departments to drive continuous improvement initiatives. Key responsibilities include managing operational documentation, ensuring compliance with industry standards and regulations, and reporting on operational performance to senior leadership.

Responsibilities:

Strategic Planning

• Create and implement long-term business strategies
• Develop and monitor budgets and financial plans
• Analyze market trends and make recommendations for improvement

Project Management

• Oversee project timelines and ensure deadlines are met
• Coordinate with different departments to ensure smooth project execution
• Identify and resolve any project issues or conflicts

Supply Chain Management

• Manage inventory levels and ensure timely delivery of goods
• Negotiate contracts with suppliers and vendors
• Monitor and analyze supply chain processes for efficiency and cost-effectiveness

Quality Control

• Develop and enforce quality control procedures
• Conduct regular audits to ensure compliance with standards
• Address any quality issues and implement corrective actions

Risk Management

• Identify potential risks and develop contingency plans
• Ensure compliance with health and safety regulations
• Monitor and address any legal or regulatory issues

Customer Service

• Develop and maintain positive relationships with clients
• Address any customer complaints or concerns
• Implement strategies to improve customer satisfaction

Data Analysis and Reporting

• Track and analyze key performance indicators
• Generate reports on operations and present to upper management
• Use data to identify areas for improvement and make recommendations.

Team Management:

• Lead and manage a team, providing guidance, feedback, and support.
• Set goals and KPIs for team members and monitor performance.
• Foster a positive and collaborative work environment.
• Develop and implement training programs to keep team members updated on trends and strategies.

High Impact Behaviors:

Strategic Decision Making: A manager must be able to assess complex situations, consider long-term implications, and make decisions that align with the organization's vision and goals. This involves critical thinking, foresight, and the ability to balance various stakeholders' interests.

Effective Communication: Clear and transparent communication is vital for a manager. This includes articulating vision, expectations, and feedback in a way that motivates and engages team members. It also involves active listening and openness to input from all levels of the organization.

Fostering Team Growth: A high impact manager invests in the development of their team members. This behavior includes mentoring, providing opportunities for professional growth, and creating an environment where continuous learning is encouraged and valued.

Qualifications:

• Bachelor's in Business Administration, Supply Chain Management, or related field, with at least 5 years experience., with at least 2 years experience as a people manager or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
• Proven experience in import/export operations with significant supervisory experience.
• Expert level understanding of advanced failure analysis techniques.
• Strong problem-solving and analytical skills to identify issues and develop effective solutions.
• Excellent verbal and written communication skills to report findings and make recommendations.
• Strong analytical skills to interpret complex data and translate it into actionable insights.
• Proficiency in data analysis tools and software, such as Excel, Google Analytics, and various CRM platforms.
• Experience with digital marketing strategies, including SEO, PPC, and SEM campaigns.
• Excellent written and verbal communication skills, with the ability to present findings clearly and persuasively.
• A strategic thinker with a test and learn approach to marketing efforts and process improvements.
• Resource Allocation: Allocate personnel, tools, and other resources efficiently to achieve project goals. Balance competing priorities and adapt as needed.
• End-to-end Project Management: Lead improvement projects from initiation to completion. Monitor progress, address challenges, and ensure timely delivery of measurable results.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

Want to know what kind of Impact you can make?

Our goal is to optimize water access and quality, and promote responsible consumption, so that communities across the globe can thrive. Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for communities around the world by engaging all stakeholders and educating about water issues.

Inclusion and Belonging at Xylem

Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges.

Learn more about our commitment to Inclusion and Belonging.