IT Help Desk Technician

Object3 LLC; France; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A technology solutions company in Auvergne-Rhône-Alpes is seeking a Help Desk Technician to provide technical assistance on computer systems. The ideal candidate has experience in customer support, strong communication skills, and a degree in IT or Computer Science. This role involves resolving technical queries efficiently while ensuring customer satisfaction.

Qualifications

• Experience in a help desk or customer support role.
• Ability to diagnose basic technical issues.
• Proficient in English and effective communication.

Responsabilités

• Provide fast technical assistance on computer systems.
• Answer queries on technical issues and offer solutions.

Connaissances

Technical support experience

Customer service skills

Problem-solving

Communication skills

Formation

BSc/BA in IT or Computer Science

Description du poste

Job brief

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.

Requirements

• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field