IS Trainer and Informatics Specialist

Beth Israel Lahey Health; Us; On-site; EUR 71,000 - 93,000; Full time

Job summary

Beth Israel Lahey Health seeks an IS Trainer and Informatics Specialist to apply healthcare informatics to EMR development and staff education across the agency. You will develop training for the EMR and other applications, provide in-office and remote IS training, and collaborate with Epic analysts to improve clinical home health workflows.

Minimum qualifications include a BS in CS or MIS, a Massachusetts RN or PT license, and at least three years of certified home health experience with OASIS.

Qualifications

• Bachelor degree in CS or MIS, or equivalent experience.
• Massachusetts RN or PT license required.
• Minimum three years in certified home health, including OASIS experience.
• Education role experience preferred.

Responsibilities

• Analyze problematic issues, test potential solutions, and promote resolution.
• Develop and revise education related to the EMR.
• Provide IS training in the office and remotely.
• Coordinate with the Epic team to implement and educate on workflows.
• Advise Epic analysts on improvements needed for clinical home health workflows.
• Support staff on EMR documentation and regulatory requirements.
• Identify opportunities for orientation and continuing staff support.
• Apply clinical knowledge to improve EMR efficiencies and workflows.

Skills

Technical troubleshooting

Adult learning principles

Office & EMR software

Organizational skills

Written & verbal communication

Medicare/Medicaid knowledge

Customer service

Team player

Education

Bachelor of Science in CS or MIS

Tools

Epic

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The IS Trainer and Informatics Specialist applies knowledge of healthcare and informatics to assist in development and ongoing modification of computerized healthcare systems. Develops education and training of the EMR product as well as other applications used within the agency.

Job Description

Essential Duties & Responsibilities

including but not limited to:

• Analyzes problematic issues, tests potential solutions, and promotes resolution.
• Develops and revises as necessary education related to the EMR.
• May assist with process development and education for email applications, web applications and other office solutions.
• Provides ongoing support to staff on issues related to documentation in the EMR and home health regulatory requirements that govern documentation standards.
• Provides IS training in the office and remotely
• Works collaboratively with the Epic team to coordinate implementation and ongoing education.
• Advises Epic analysts on improvements needed for clinical home health workflows.
• Clarify and resolves product or service issues presented by staff and others on the team
• Work collaboratively with the Education, Quality and Operations teams to identify opportunities for orientation and continuing staff support
• Apply clinical knowledge to make recommendations to improve efficiencies and workflows within the EMR.

Organizational Requirements

• Maintain strict adherence to the Continuing Care Confidentiality policy.
• Incorporate Beth Israel Lahey Health Standards of Behavior and Guiding Principles into daily activities
• Comply with all Continuing Care Policies.
• Comply with behavioral expectations of the Continuing Care Division.
• Maintain courteous and effective interactions with colleagues and patients.
• Demonstrate an understanding of the job description, performance expectations, and competency assessment.
• Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
• Participate in departmental and/or interdepartmental quality improvement activities.
• Participate in and successfully completes Mandatory Education.
• Perform all other duties as needed or directed to meet the needs of the department.

Minimum Qualifications

Education

Bachelor of Science Degree in Computer Science or Management Information Systems, or extensive experience in lieu of.

Licensure, Certification & Registration

Registered Nurse or Physical Therapist licensed in the state of Massachusetts

Experience

Minimum three years certified home health experience, including experience in OASIS documentation. Prior experience in an education role preferred.

Skills, Knowledge & Abilities

• Technical, analytical and troubleshooting skills
• Ability to apply adult learning principles in education programs
• Extensive computer skills and proficiency with multiple software programs
• Strong organizational and problem-solving skills
• Attention to detail and accuracy
• Well-developed written and oral communication skills
• Knowledge of Medicare/Medicaid regulations in home care
• Excellent customer service and interpersonal skills
• Team Player

Pay Range

$79,040.00 USD - $104,000.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled