Internship – Account Management International Accounts

OneFlash; Paris; Hybride; EUR 13 000 - 20 000; Plein temps

Résumé du poste

OneFlash is seeking a motivated Operations & Customer Success intern to join our team in Paris. You will manage a portfolio of international B2B clients, from malls to airports, handling daily requests, data tracking, and on-site activations across Europe.

You will build monthly dashboards, identify upsell opportunities, and contribute to improving tools and processes. This 6-month internship starts March 2027.

Qualifications

• Currently enrolled in Master 1 or Master 2 (business school, university, or equivalent).
• Six-month full-time internship starting March 2027 or later.
• First experience in customer success, account management, or operations.
• Fluent in English (mandatory – daily work in English).
• German / Swedish / Spanish a strong plus.
• French optional but appreciated for daily team interactions.
• Autonomous, structured, and proactive with ability to juggle priorities.
• Strong communication skills and empathy, with a passion for long-term relationships.
• Comfortable with digital tools (Excel, Notion, HubSpot/CRM, etc.).
• Curious, resourceful, and eager to grow in a fast-moving, international startup.

Responsabilités

• Manage and support a portfolio of international B2B clients (malls, airports, events, venues).
• Handle daily client requests (reporting, on-site operations, logistics follow-up).
• Track performance metrics and usage data; turn insights into actions.
• Build and share monthly dashboards and performance reports for clients.
• Identify upsell or renewal opportunities and contribute to account plans.
• Coordinate on-site client activations, events, or trade fairs across Europe.
• Contribute to improving internal tools, documentation, and customer processes.

Connaissances

English fluency

Account management

Customer success

Relationship building

Formation

Master 1 or Master 2 in Business/Management

Outils

Excel

Notion

HubSpot/CRM

Description du poste

Your goal: make sure our international clients are happy, their operations run smoothly, and OneFlash becomes an essential service for their visitors.

You’ll join the Ops & Customer Success team, working closely with our COO and international partners.

Your responsibilities:

• Manage and support a portfolio of international B2B clients (shopping malls, airports, events, leisure venues, etc.).

• Handle daily client requests (reporting, on-site operations, small logistics follow-up) and ensure proper communication with the Ops team in France.

• Track performance metrics and usage data, turning insights into actionable recommendations.

• Build and share monthly dashboards and performance reports for clients.

• Identify opportunities for upsell or renewal, and contribute to account plans.

• Coordinate on-site client activations, events, or trade fairs — possibly travelling in Europe to represent OneFlash.

• Contribute to improving internal tools, documentation, and customer processes.

You’re currently in Master 1 or Master 2 (business school, university, or equivalent).You’re looking for a 6-month full-time internship starting March 2027 or later.You have a first experience in customer success, account management, or operations.You’re fluent in English (mandatory – you’ll work daily in English).You speak German / Swedish / Spanish as a strong plus.French is optional but appreciated for daily team interactions.You’re autonomous, structured, and proactive — capable of juggling multiple priorities.You have great communication skills and empathy, and love building long-term relationships.You’re comfortable with digital tools (Excel, Notion, HubSpot/CRM, etc.).You’re curious, resourceful, and want to grow in a fast-moving, international startup environment.Pourquoi nous rejoindre ?Be part of a young, ambitious, and international team of 30 people.Get real responsibilities from day one — and make a visible impact.Work at Station F, the world’s biggest startup campus, in the heart of Paris.Join a company expanding fast across Europe with opportunities to travel.Enjoy regular team lunches, afterworks, events, and learning sessions.