Interim Chargé de Recouvrement

Gofractional; Paris; Hybride; EUR 32 000 - 45 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Temporary contract (6 months)

Résumé du poste

Ankorstore is seeking a Payment & Recover Officer to join a dynamic, international team in Paris on a 6-month contract. The role focuses on delivering the best payment experience for retailers and brands while protecting the platform.

You will manage end-to-end payment recovery for platform orders and invoices, interact with retailers by email and phone, and collaborate with Tech, Product, Data, CX and Logistics to improve processes.

Qualifications

• Degree in finance or business administration.
• Fluent French and professional English, written and spoken.
• Comfortable phone outreach to retailers and brands.
• A proactive, rigorous and thorough mindset.
• Strong skills in Google Sheets or Excel.

Responsabilités

• Manage end-to-end payment recovery for platform orders and service invoices, including high-volume outreach via email and phone.
• Escalate to debt collection agencies when necessary.
• Oversee payment operations and coordinate with retailers and brands to lead the recovery process.
• Analyze payment behavior to identify pain points and drive improvements.
• Collaborate with Tech, Product, Data, CX and Logistics to enhance processes.

Connaissances

French

Professional English

Google Sheets

Excel

Communication skills

Initiative and rigor

Formation

Finance or Business Administration degree

Description du poste

About your role

As a Payment & Recover Officer you will be part of a dynamic, international and very friendly team.

Your role will be to contribute to Ankorstore's mission by ensuring the best payment experience for our Retailers and Brands, while protecting the platform.

What you'll do

• Manage end-to-end payment recovery for platform orders and service invoices, including high-volume collection outreach via email and phone, and escalation to debt collection agencies when necessary

• Finance operations: Ensure smooth payment operations, interacting with retailers & Brands to lead the recovery process for platform orders and service invoices.

• Analyse customer feedback and payment behaviour to identify pain points and drive meaningful improvements to the end-to-end payment experience for retailers and brands.

• Drive and contribute to cross-functional projects in coordination with internal teams (Tech, Product, Data, CX, Logistics) to enhance and scale payment & recovery processes

What we're looking for

• A degree in finance or business administration

• Fluent French and a professional English, written and spoken

• Comfortable picking up the phone — direct, confident communication with retailers and brands

• A good sense of initiative, rigor, and thoroughness

• Solid skills in Google Sheets and/or Excel

Nice to have

• First experience in debt collection, recovery, or a payment-related role

• Experience managing high-volume email and phone outreach professionally

• Familiarity with payment platforms or financial tools

• Understanding of B2B payment processes and credit management

• Good analytical skills

• A curiosity for tech and digital tools

• Experience using AI tools or driving process improvements

Additional Details

Location: Paris

Employment Type: Temporary (6 month fixed-term contract)

Location Type: Hybrid

Department: Finance