In Room Dining Coordinator - Order Taker

Mandarin Oriental Hotel Group Limited; Paris; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A luxury hotel in Paris is seeking an In Room Dining Coordinator - Order Taker to join their team. This role requires excellent language skills in both French and English along with prior experience in a 5-star hotel. Responsibilities include managing guest orders, upselling, and providing essential guest information. The hotel offers various benefits, including a 13th-month bonus, wellness programs, and a unique learning environment to support career development.

Prestations

13th month bonus

100% public transport reimbursement

€45 Uber credit after the last metro

Sustainable mobility package

Staff cafeteria

70% coverage of health insurance premium

Qualifications

• Prior experience in a similar position within a 5-star hotel or palace.
• Capable of managing priorities effectively.
• Good interpersonal relationships.

Responsabilités

• Gather guests' requests by phone and process charges.
• Handle orders and upsell while ensuring accuracy.
• Prepare VIP guest lists and track amenities.

Connaissances

Excellent command of French

Excellent command of English

Strong communication skills

Dynamic and efficient

Well-organized

Description du poste

Mandarin Oriental Lutetia, Paris is looking for a In Room Dining Coordinator - Order Taker to join our In Room Dining Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

An icon of Parisian elegance since 1910, Mandarin Oriental Lutetia, Paris embodies the spirit of the Left Bank—where history meets modern luxury. Nestled in Saint-Germain-des-Prés, this Palace offers refined gastronomy, a holistic spa, and 184 rooms including stunning suites and signature apartments. From the vibrant Brasserie to the intimate Joséphine Bar, every space invites unforgettable moments. More than a stay, it’s a celebration of French savoir-faire and the unique soul of the Left Bank.

About the job

Based at Mandarin Oriental Lutetia, Paris within the In Room Dining Department, In Room Dining Coordinator - Order Taker is responsible forthe following duties:

• You gather guests’ requests by phone while following the hotel’s established order-taking standards, process their charges, and communicate information as clearly as possible.
• As the guest’s first point of contact with the housekeeping/room service department, you must have an excellent knowledge of the menu and the hotel in order to provide accurate information or direct guests to the appropriate person when their request does not concern room service directly.
• You are responsible for handling orders, upselling, and ensuring that each order is accurate while applying quality standards. As such, you are in charge of guest billing and the accuracy of cash registers and end-of-shift reports.
  You also ensure the administrative follow-up of the department (reports, filing, functions, emails, instructions, memos, postings, etc.).
• Your role also includes identifying each guest daily using cardex files, preparing the VIP guest list, recording all welcome amenities, and tracking their status (in room, pending, room move, DND, pre-arrival, etc.). Your mission therefore involves relaying all relevant guest information and feedback to your management.
• You also provide support to the operational teams.

As In Room Dining Coordinator - Order Taker, we expect from you:

• You have prior experience in a similar position within a 5-star hotel or palace.
• You have an excellent command of both French and English.
• You are motivated, dynamic, fast, and efficient, with strong communication skills and an excellent telephone manner.
• You are able to maintain positive interpersonal relationships.
• You are well-organized and capable of managing priorities effectively.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Our local benefits:

• 13th month bonus
• 100% public transport reimbursement
• €45 Uber credit after the last metro
• Sustainbale mobility package
• Staff cafeteria
• 70% coverage of the health insurance premium

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