Human Design Program Lead (F/H/X)

Kraken; Paris; On-site; EUR 90,000 - 130,000; Full time

Job summary

Kraken is seeking a Human Design Lead based in Paris to drive culture and transformation for major clients. You will act as the single accountable point for enablement and implementation of new ways of working, working with C-suite leaders to shape programs.

You will lead end-to-end client engagements, set up initial sprints, and coordinate with global practice leads to ensure consistent delivery across portfolios. This role blends leadership, learning, and business impact.

Qualifications

• In-depth knowledge of Human Design for transformation.
• Experience leading major program transformations across geographies.
• Strong credibility with C-suite and executives.

Responsibilities

• Manage senior client relationships and end-to-end onboarding.
• Lead cultural transformation and executive coaching.
• Coordinate with Global Practice Leads to bring best practices.
• Ensure risk monitoring and migration continuity.

Skills

Leadership Development

Coaching

Learning

Facilitation

Executive coaching

Systems thinker

Communication

Storytelling

Agile Leadership

Energy industry

Job description

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.

It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.

What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.

Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

Where You'll Fit In

Kraken is the operating system of the future for Utilities. When a utility signs up to use Kraken, they have some big ambitions. They want to; improve customer experience, reduce cost to serve or accelerate growth and innovation. To make this possible at pace, clients need the incredible tech stack that Kraken offers, the ability to improve how they operate and to have a culture that enables them to thrive.

Clients are increasingly interested in understanding how they can improve not only their customer operations but the business functions, and business units that sit horizontally and vertically to customer operations in retail.

To enable this Kraken now structures itself across 3 key delivery practice groups. Human Design, Org Design and Tech.

This role sits within the Human Design Team.

Purpose of the Human Design Lead

The Main Purpose Of The Human Design Lead Is To Be The Single Point Of Accountability For The Successful Enablement And Implementation Of Culture / Ways Of Working Transformation In Our Clients. Human Design Activities Align To Global Practices And Include

• Human enablement


• Behavioural transformation


• Leadership Development Programs


• Coaching


• Learning

What You’ll Own

• New and existing senior clients’ relationships
  
  
  
  • Actively involved in the end to end cycle of new clients’ pursuits, sales and onboarding
  
  
  • Responsible for regional client portfolio (expected approx 4 clients)
  
  
  • Point of contact for senior client relationships long term
  
  
  • C-suite leadership coaching and enablement
  
  
  
  


• Kick-start Human Design discussion with clients
  
  
  
  • Initial sprint setup including leading activities such as
  
  
  
  
  • Line of Sight
  
  
  • Culture survey
  
  
  • Exec LDP
  
  
  
  
  • Liaise with Human Design Global Practice Leads to influence and bring best practice into programs
  
  
  • Lead top-down cultural transformation, working with the C-suite and exec layer in organisations
  
  
  • Senior cover for Human Design activities throughout migration including ongoing risk monitoring and escalation
  
  
  
  


• Cultural stewardship
  
  
  
  • Embody the Kraken ways of working and support the delivery team to do the same (and ensure a consistent experience across the portfolio)
  
  
  • Act as the bridge between new clients and best practice success stories
  
  
  
  

What You Bring To The Party

• In depth knowledge and expertise in all facets of Human Design necessary to enable transformation (including cultural transformation, leadership development, coaching, learning)


• Experience in leading portfolios of major program transformations across different geographies


• Track record of trust-based partnerships with C-suite and executives


• Excellent communication skills at storytelling level across different seniorities and cultures


• Excellent facilitation skills


• Experience in navigating ambiguity and complexity


• Clear understanding of the connection between human, organisation and technology in the context of tech-enabled transformations


• Experience of working within the Energy, Utilities and Telco industries is highly desirable


• In depth knowledge of leadership and organisation behavioural best practices including concepts such as
  
  
  
  • Psychological safety
  
  
  • Empowerment
  
  
  • Growth mindset
  
  
  • Agile leadership
  
  
  • High performing team
  
  
  
  

What we’re looking for

• A systems thinker who is human-led based in Paris, France


• We are a kind, friendly, human organisation.


• Deep understanding of adult learning, behaviour change and organisational psychology.


• A world-class and experienced leadership development expert.


• A storyteller who deeply understands the art of facilitation


• Proven credibility working with senior leaders and executives.


• Experience building or scaling leadership or learning practices in complex environments.


• Calm, confident and playful presence - able to challenge with empathy and clarity.


• Fluent English & French is a prerequisite

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of your website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms.

We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.

Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.