Hotel Director - (Ocean)

Scenic Tours Europe AG; France; Sur place; EUR 70 000 - 100 000; Plein temps

Résumé du poste

A luxury cruise line is seeking a talented Hotel Director to oversee the overall guest experience aboard their vessels. The role involves leading hotel services, ensuring smooth operations, and driving revenue growth through service initiatives. Candidates must have prior luxury shipboard experience and strong financial acumen, along with excellent communication skills in English. This is an opportunity to work in an immersive and supportive environment dedicated to exceptional guest experiences.

Qualifications

• Proven financial acumen combined with a strong guest service orientation.
• Prior luxury shipboard experience is mandatory.
• Excellent English communication skills (both written and verbal) are essential.
• Fluency in other languages is highly advantageous.
• Proficiency in using computer systems and software.
• Demonstrated flexibility and resilience in a demanding environment.
• Strong team player with a commitment to excellence and a high level of integrity.
• Excellent interpersonal skills, including tact, courtesy, and the ability to maintain confidentiality.

Responsabilités

• Responsible for overall guest experience across all service areas on the vessel.
• Lead the Hotel Department, ensuring smooth operations.
• Coordinate safety and maintenance procedures with ship management.
• Manage hotel inventory and drive revenue growth.
• Oversee financial aspects and set KPIs for operational areas.

Connaissances

Financial acumen

Guest service orientation

Excellent English communication

Fluency in other languages

Computer systems proficiency

Flexibility and resilience

Team player

Interpersonal skills

Description du poste

Overview

Scenic Cruises: Combining innovative design and state-of-the-art technology, Scenic Eclipse sets the benchmark in 6-star ocean cruising. It’s more than an ultra-luxury voyage: it’s an immersive, all-inclusive exploration and a once-in-a-lifetime experience.

Emerald Cruises: Set sail on the voyage of a lifetime. Whether you’re searching for a tropical haven, looking for sunny shores, wanting to explore new cultures, or longing to relax on board, you’ll discover a world of adventure when sailing with Emerald Cruises.

Our People: At Scenic and Emerald Cruises, our employees are the heart and soul of our operations. They are passionate, dedicated, and committed to delivering exceptional experiences to our guests. We believe in fostering a supportive and inclusive work environment where every team member can thrive and grow. Join us and be part of a dynamic team that values innovation, excellence, and the joy of exploration. Together, we create unforgettable journeys and memories that last a lifetime for both our guests and employees. “Amazing people, creating wonder.”

The Role

We seek a talented and experienced Hotel Director.

Description Brief

The Hotel Director is responsible for the overall guest experience across all service areas on the vessel. This encompasses leading the Hotel Department, ensuring smooth and flawless operations, coordinating safety and maintenance procedures with ship management, managing hotel inventory, and driving revenue growth through initiatives such as Spa, Boutique, and shore excursion sales. The Director will oversee all financial aspects, set and monitor KPIs for all operational areas, and consistently strive to exceed guest expectations while adhering to Scenic Owners' philosophy and company standards.

Qualifications

• Proven financial acumen combined with a strong guest service orientation.
• Prior luxury shipboard experience is mandatory.
• Communication & Language:
  • Excellent English communication skills (both written and verbal) are essential.
  • Fluency in other languages is highly advantageous.
• Technical Skills:
  • Proficiency in using computer systems and software.
• Personal Attributes:
  • Demonstrated flexibility and resilience in a demanding environment.
  • Strong team player with a commitment to excellence and a high level of integrity.
  • Excellent interpersonal skills, including tact, courtesy, and the ability to maintain confidentiality.

Application & Screening

If you have a talent for creating joy and offering genuine, heartfelt service, we encourage you to apply today.

Have you worked for Scenic & Emerald Cruises previously? Yes No

If yes, what position did you hold and when did you leave?

Have you ever been banned from entering a country? Yes No

If yes to the above, please advise which country you have been banned from.

Do you have cruise ship experience? Yes No

Do you have luxury cruise ship experience? Brands such as Seabourn, Crystal, Regent, Oceania, The Ritz Carlton Yachts etc, are considered luxury cruise brands. Yes No

Do you have experience in the job that you are applying for? Yes No

Do you have 0-2 years of experience in the job you are applying for? Yes No

Have you previously applied for this role in the last 6 months? Yes No