Hotel Booking Advisor

Po Enterprises; Paris; À distance; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A hospitality company in Paris is looking for a motivated Hotel Booking Advisor to assist customers with hotel reservations and provide exceptional support. Ideal candidates should have customer service experience, strong communication skills, and attention to detail. This role offers competitive salary, performance-based bonuses, and work-from-home flexibility within a collaborative team environment.

Prestations

Competitive salary

Health and wellness benefits

Training and development opportunities

Work-from-home flexibility

Qualifications

• Previous experience in a customer service or reservations role is preferred.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize effectively.

Responsabilités

• Assist customers with hotel room bookings via phone, email, or online.
• Provide accurate information regarding hotel options and availability.
• Address customer inquiries professionally.

Connaissances

Customer service experience

Strong communication skills

Ability to handle multiple tasks

Knowledge of hotel booking platforms

Attention to detail

Self-motivated

Description du poste

About the Role:

We are seeking a motivated and detail-oriented Hotel Booking Advisor to join our dynamic team. This position is ideal for individuals who have a passion for customer service and enjoy working in a fast-paced environment. As a Hotel Booking Advisor, you will assist customers with booking hotel accommodations, answer inquiries, and provide excellent support to ensure a seamless experience for all clients.

If you are passionate about customer service and have a knack for helping others find the perfect accommodations, we would love to hear from you!

Responsibilities:

• Assist customers with booking hotel rooms and related services through phone, email, or online channels.
• Provide customers with accurate and relevant information regarding hotel options, rates, and availability.
• Address customer concerns or inquiries with professionalism and courtesy.
• Ensure all bookings are processed accurately and in a timely manner.
• Collaborate with hotel partners to resolve issues and improve booking efficiency.
• Maintain a strong knowledge of hotel services and destinations to offer the best recommendations.
• Achieve performance metrics related to customer satisfaction, booking accuracy, and response time.

Qualifications:

• Previous experience in a customer service or reservations role is preferred.
• Strong communication skills (both verbal and written).
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Basic knowledge of hotel booking platforms and reservation systems is a plus.
• High attention to detail and commitment to providing an excellent customer experience.
• Self-motivated and able to work independently with minimal supervision.
• Availability to work flexible hours, including weekends and holidays as needed.

Benefits:

• Competitive salary with performance-based bonuses.
• Health and wellness benefits (specific benefits may vary by location).
• Training and development opportunities to advance your career.
• Work-from-home flexibility with a collaborative team environment.