Hospitality Manager

Richemont; Paris; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Richemont is seeking a Strategic Leadership & Operational Excellence professional to elevate hospitality and facility services across its portfolio in Paris. You will lead high-level services aligned with Richemont standards, supervising F&B operations, staff, budgets, and supplier relationships.

With 5–8 years in hotel or service office management, you will drive digitalization, KPI tracking, and seamless experiences for Maisons, VIP guests, and employees, ensuring compliance and sustainability.

Qualifications

• Bachelor's or Master's degree in business, hospitality, or equivalent.
• Specialization in hotel industry, hospitality or luxury retail is mandatory.
• 5 to 8 years of experience in hotel or service office management, ideally in luxury.
• Fluent English is essential; additional languages are a strong asset.

Responsabilités

• Deliver high-level services aligned with Richemont standards across the portfolio.
• Oversee Food & Beverage services, including restaurant, cafés, VIP salons, and budget management.
• Coordinate all conference center bookings, set-up, VIP demands, F&B and activations.
• Manage local projects and drive digitalization and automation initiatives for offices and hospitality experience.
• Maintain on-site and virtual concierge services for all sites.
• Demonstrate agility and adaptability in multitasking and coordinating workplace activations.
• Implement KPI and SLA monitoring and reporting to optimize activities and budget.
• Develop and monitor operating budgets with focus on performance and synergy.
• Guarantee regulatory compliance across the scope, including Sustainability requirements.
• Creation of purchase orders and invoicing follow-up for the scope of responsibility

Connaissances

High standards

Project management

Stakeholder communication

Agility & adaptability

Attention to detail

Formation

Bachelor's or Master's degree in Business / Hospitality or equivalent

Specialization in Hotel industry, hospitality or luxury retail

Description du poste

Strategic Leadership & Operational Excellence

• Deliver high-level services (hospitality, Reception, events,F&B…) aligned with Richemont standards; proactively identify and address operational challenges across the portfolio.
• Oversee all Food & Beverage services, including the restaurant, Bistrot café, VIP salons, and coffee corners, encompassing budget management, strategy definition, and seamless execution.Provide ongoing support to Maisons to enhance the workplace experience and apply our Hospitality guidelines respecting a seamless and elevated service for all.
• Manage service providers across the portfolio, identifying synergies to ensure efficiency and service quality through an Integrated Facility Management (IFM).
• Coordinate all our conference center bookings, set-up, VIP demands, F&B and activations.
• Manage local projects and ensure successful implementation of digitalization and automation initiatives for offices and hospitality experience.
• Maintain on-site and virtual concierge services for all sites.
• Demonstrate agility and adaptability in multitasking, consolidating and summarizing buildings and offices event requirements - Coordinate when needed workplace activations.
• Implement KPI and SLA's monitoring and reporting to enable continuous optimization of site activities and budget impact.
• Develop and monitor operating budgets with a focus on performance and synergy.
• Guarantee regulatory compliance across the entire scope, including Sustainability requirements.
• Creation of purchase orders and invoicing follow-up for the scope of responsibility

Communication & Relationships

• Promote collaboration with internal division (Maisons and Richemont) following correct lines of communication and best practices sharing.
• Facilitate seamless events and operations through effective Change Management and Communication, ensuring engagement and alignment.
• Maintain positive communication with suppliers and partners, fostering strong collaboration.
• Structure and develop Workplace & Hospitality team to reflect the 4 pillars.
• Ensure solid communication with Local, Regional and Group.
• Organize VIP committee with our different entities and ensure CEO agendas are well anticipated.
• Manage stock and inventories within the scope of responsibility

Education

• Bachelor's or Master's degree from a business school, Hospitality school, or equivalent.
• Specialization in Hotel industry, hospitality or luxury retail is mandatory.

Experience

• 5 to 8 years of experience in Hotel or service office management, ideally in the luxury industry.
• Proven experience managing multi-site portfolios in an international environment.
• Fluent English is essential; additional languages are a strong asset.

Key Skills

• High standards, attention to detail and results-oriented mindset.
• Strong project management proficiency.
• Humility, responsiveness, agility and communication skills with stakeholders at all levels.

Reporting to: Workplace & Facilities Director