Head of Public Services and User Experience - Library

Association of Research Libraries; Job; On-site; EUR 80,000 - 116,000; Full time

Benefits offered by this job

Competitive pay and benefits package

Generous paid time off

403(B) Retirement Plan

13 holidays per year

EAP

Employee discount program

Job summary

The Atlanta University Center Robert W Woodruff Library seeks a Head of Public Service to provide strategic leadership for user experience and front‑line services across the library’s spaces. You will supervise the Public Services and Technology Design Studio teams, shape service standards, and advance inclusive, accessible learning environments across three member institutions.

Collaborating with the Assistant Director, you will align reference, research, and teaching support with campus

Qualifications

• MLIS or related advanced degree from an ALA‑accredited program.
• Minimum 3–5 years of progressively responsible library/learning commons experience.
• Demonstrated experience leading public services operations and user-centric initiatives.
• Experience supervising professional staff and managing teams.
• Experience developing customer service models or user experience strategies.
• Experience managing technology-rich learning environments, makerspaces, or digital labs.

Responsibilities

• Provide supervision, strategic direction, and leadership for the User Experience Team and public services points.
• Oversee management and development of the Technology Design Studio and associated labs.
• Implement staffing models, workflows, and service standards aligned with user needs.
• Collaborate to align public services with research, reference, and student success services.
• Implement customer service frameworks promoting consistency, accessibility, and inclusivity.
• Manage public technology resources including computers, software, studios, and 3D printers.

Skills

Public service leadership

User experience strategies

Staff supervision

Customer service design

Technology in learning

Education

MLIS from ALA-accredited program

Tools

Makerspace technologies

3D printing

AV equipment

Job description

The Atlanta University Center Robert W Woodruff Library seeks a Head of Public Service to provide strategic leadership for user experience and front‑line services across the library’s spaces. You will supervise the Public Services and Technology Design Studio teams, shape service standards, and advance inclusive, accessible learning environments across three member institutions.

Collaborating with the Assistant Director, you will align reference, research, and teaching support with campus