Head of Programmes

Arrive; Paris; Hybrid; EUR 90,000 - 140,000; Full time

Job summary

Arrive is seeking a Head of Programmes to lead and elevate the project and programme management team across the portfolio. You will establish a Centre of Excellence within the Transport Business Unit, embedding an agile, customer-centric delivery culture that consistently exceeds client expectations.

Reporting to the VP Global Project Delivery, you will coach PMs, drive cross-border collaboration, manage P&L, and guide strategic programs that transform urban mobility.

Qualifications

• Track record of leading complex, large-scale programmes and projects.
• Proven ability to grow and inspire teams of project/programme managers.
• Strategic leadership in initiating and delivering high-visibility programs.
• Strong commercial and financial acumen with P&L responsibility.
• Customer-centric mindset with a focus on value delivery.

Responsibilities

• Build, coach, and scale a Project Centre of Excellence with standardized delivery methods and KPIs.
• Drive a customer-first culture across the project lifecycle to exceed client expectations.
• Align the project delivery roadmap with broader business unit growth objectives.
• Lead executive-sponsored strategic projects to drive growth and capability.
• Lead PMs/Program Managers, creating clear career paths and performance frameworks.
• Foster engagement, ownership, and accountability from bid support to client handover.
• Maintain overall financial oversight and project profitability, including budget compliance.
• Support client negotiations, contract reviews, and scope changes to protect margins.
• Establish risk management frameworks and proactive mitigation strategies.
• Collaborate with international counterparts to harmonize workflows and share best practices.

Skills

Program management

Leadership

P&L management

Stakeholder management

Agile

Job description

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

The Role

As Head of Programmes, you will lead, inspire, and elevate our project and programme management team to execute first-class delivery across the portfolio. You will establish a Centre of Excellence within the Transport Business Unit, embedding an agile, customer-centric delivery culture that consistently exceeds client expectations. You will report to the VP Global Project Delivery,

How to Make an Impact

Strategic Leadership & Delivery Excellence

• Build, coach, and scale a Project Centre of Excellence, defining standardized delivery methodologies, governance frameworks, and key performance indicators (KPIs).

• Drive a customer-first culture across the project lifecycle, raising the bar on delivery speed, quality, and operational execution to consistently exceed client expectations.

• Collaborate closely with the Business Unit VP and GM to align the project delivery roadmap with broader business unit growth objectives.

• Lead critical, executive-sponsored strategic projects and transformational programs across the Transport Business Unit to drive operational capability and business growth.

Team Coaching & People Leadership

• Lead, mentor, and empower a high-performing team of Project Managers and Program Managers, building clear career paths, performance assessment frameworks, and active problem-solving skills.

• Foster high team engagement, ownership, and accountability from initial bid support through to final client delivery and handover.

P&L Management & Commercial Accountability

• Maintain overall financial oversight and P&L responsibility a portfolio projects, safeguarding overall profitability, budget compliance, and commercial health.

• Support project teams during client negotiations, contract reviews, and scope changes to protect project margins while delivering outstanding value.

Governance, Risk & Crisis Management

• Establish proactive, transparent risk-management frameworks and mitigation strategies to identify and resolve project bottlenecks early.

• Act as the senior point of escalation for complex project risks, key stakeholder alignments, and critical crisis resolution.

Cross-Border Collaboration

• Partner with international counterparts to harmonize workflows, align delivery standards, and share best practices across borders.

• Sponsor and direct special cross-organizational initiatives across international transport business entities to harmonize processes, leverage synergies, and solve complex operational challenges.

Your Background

• Track Record: 7-10+ years of experience leading complex, large-scale projects and programs within smart transport, ticketing systems, industrial tech, or enterprise software integration.

• Leadership Experience: Proven track record of managing, growing, and inspiring teams of project and program managers.

• Strategic Project Leadership: Demonstrated success in initiating, leading, and executing high-visibility strategic and special projects across a broader business organization beyond standard project delivery portfolios.

• Commercial Savvy: Strong commercial and financial acumen with direct project P&L responsibility, contract negotiation experience, and robust risk management capability.

• Customer-Centric Mindset: Deep commitment to customer success and satisfaction, combining strategic vision with pragmatic execution.

About Arrive

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.