Head Of Front Office - Professional Services M / F

CREDIT AGRICOLE ASSURANCES; Paris; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A leading technology provider in finance is seeking a team manager to oversee multi-country team operations in Paris. This role involves managing portfolio management, enhancing team productivity, and collaborating with clients on strategic vision. Ideal candidates should have strong communication skills and a proven ability to manage various priorities. This position offers opportunities for empowering team development and driving improvements in processes for client onboarding.

Qualifications

• Experience in managing teams across various locations.
• Ability to perform competitive analysis.
• Strong organizational skills with attention to detail.

Responsabilités

• Accountable for Portfolio Management and Reporting streams.
• Motivate the team and ensure continuous improvement.
• Define and improve the vision and strategy for the team.

Connaissances

Team management

Market knowledge

Data-driven decision making

Excellent communication

Client-oriented

Description du poste

Overview

Amundi Technology is an Amundi entity in charge of the design, development, commercialization and support of technology solutions for the savings and asset management industry. The 1200 professionals, located between Paris and Dublin, are also in charge of Amundi's IT.

Amundi Technology's journey began by crafting solutions for our own success. We designed the ALTO platforms that span a wide spectrum of investment strategies and asset classes. In 2021, Amundi Technology was created to accelerate the design, development, promotion and commercialization of the ALTO platforms. The ALTO suite is composed of 5 offers: ALTO Investment (portfolio management tool), ALTO Wealth & Distribution (discretionary management and advisory solution), ALTO ESR (Employee Savings and Retirement Solution), ALTO Sustainability, ALTO Asset Servicing.

Project & Professional Services for the ALTO Investment team is responsible for the onboarding of clients on ALTO products and services. The team is responsible for clients’ implementation projects but can also step in during the business development or support phase.

Role description

• Build & Manage the team across various countries
• Define clearly the vision and ambition of the team
• Bring market knowledge, perform competitive analysis and define outsourcing possibilities
• Industrialize processes & onboarding methodology
• Manage conflicts
• Empower team and enhance productivity
• Build trust and credibility

Key Responsibilities

• Accountable for Portfolio Management, Dealing and Reporting streams
• Motivate the team and ensuring continuous improvement within the team
• Set directions for the team and coordinate resources
• Manage capacity planning, budgeting, resource allocation and staffing across geographical zone
• Manage new recruitments
• Manage escalations related to the stream for all clients
• Define and constantly improve the vision and strategy for the team
• Foster creativity
• Manage resources (annual appraisal, mobility)
• Provide and prepare communications on team achievements and KPI’s
• Collaborate with Product and R&D to deliver clients gaps
• Represent Amundi Technology on steering committee for clients
• Define requirements to enhance the onboarding process with third parties platforms (EMS, direct counterparties, etc.) / in collaboration with the partnership team
• Support presales teams on exploratory project phases
• Ability to analyze data and make data-driven decisions
• Excellent communication, presentation and writing skills
• Highly organized, ability to manage several priorities and excellent attention to detail
• Client-oriented
• Reliable