Head of Banking Operations

Satispay; Paris; On-site; EUR 180,000 - 270,000; Full time

Benefits offered by this job

Health insurance

Equity participation

Flexible working hours

Hybrid work policy

Job summary

Satispay is seeking a Head of Banking Operations to ensure safe movement, settlement, and reconciliation of customer funds at scale. You’ll own SEPA, TARGET, card rails, FX where needed, and drive automation to handle higher volumes.

You will lead and mentor a high-performing team, collaborate with partners and regulators, and build the operations function to support rapid growth in a product-driven environment. French relocation to Luxembourg required, English fluency essential.

Qualifications

• European payment infrastructure expertise across SEPA rulebooks, card schemes, processing, SWIFT/TARGET.
• Hands-on with securities, custody, or fund operations.
• Leadership experience running ops in a licensed financial institution.
• Financial rigor: ownership of reconciliation and reducing breaks and losses.
• Proven ability to hire, structure, and grow an operations team.
• Track record of taking ops through a volume step change via automation and process.
• Credibility with correspondent banks, schemes, and regulators.
• Comfort in a fast-growing, product-driven company; data-driven decisions.
• Based in Luxembourg or willing to relocate.
• Fluent English; Italian a plus.

Responsibilities

• Own SEPA, TARGET, domestic schemes, securities and fund rails; ensure compliance with rules.
• Reconcile client money daily, identify root causes and aging of unreconciled amounts.
• Lead automation and process improvements to scale without headcount growth.
• Prepare new products with proper accounts, rails and controls from day one.
• Manage banks, processors and partners with a trained backup for critical ones.
• Hire, structure and develop the Banking Operations team.

Skills

SEPA & TARGET

Securities & fund ops

Operations leadership

Financial rigor

Team builder

Scaler

Credibility with banks

Fast-paced environment fit

Luxembourg relocation

English language

Job description

Please note that this opportunity requires relocation to our Luxembourg office.

About us

Traditional banking has never really given people control over their financial life. Satispay exists to change that: to empower people through finance.

That means making financial services easy and accessible for millions of users. We started with payments, then benefits, investing, cards... and we’re not done. Not even close. Same logic every time: find a real problem, solve it properly, then look for the next one. The destination? To build the most loved financial platform in the world. Getting there takes leaders who own outcomes across teams, not just tasks, and set the tone for refusing the “someone else will fix this” culture. If that's how you lead, you'll fit right in.

What you'll be doing

As our Head of Banking Operations, you’ll play a key role in making sure every euro of our customers’ money moves, settles, and reconciles safely, at scale.

• Payment rails and cards - Own SEPA, TARGET, domestic schemes, securities and fund rails, and the money side of cards. Cover foreign exchange where products need it, and keep us compliant with scheme rules.
• Reconciliation - Reconcile all client money daily. Every break gets an owner, a date, and a root cause, and you always know how much is unreconciled, how old it is, and what it could cost.
• Scale and efficiency - Handle much higher volumes through process and automation, not headcount. That means fewer failed or delayed payments, fewer manual steps, lower cost per transaction, and lower operational losses.
• New products -Get every product ready to launch, with the right accounts, rails and controls from day one.
• Partners and expertise -Manage banks, processors and other partners, with a tested backup behind each critical one. Be the company’s payments expert and give Customer Operations accurate explanations to use as they are.
• Team - Hire, structure, and develop the Banking Operations team.

You will lead and mentor high-performing teams, collaborate closely with peers with structured communication and transparency, demonstrating a commitment to integrity and ownership.

What we're looking for

We are seeking a proven leader with a distinguished track record of success in driving strategic initiatives and achieving significant business growth within relevant sectors.

You will lead by example, combining ambition with purpose, drive impactful results, and cultivate ownership and continuous improvement in our dynamic environment.

• European payment infrastructure expertise – Deep expertise across the landscape: SEPA rulebooks and R-transactions, card schemes and processing, SWIFT and TARGET. You have personally delivered at least one major scheme migration.
• Securities & fund operations – Hands-on exposure to securities, custody, or fund operations.
• Operations leadership – Experience running (not just supervising) operations in a licensed institution (bank, electronic money/payment institution, or payment processor).
• Financial rigor – Proven experience owning a reconciliation estate and driving breaks and operational losses down. A two-cent difference bothers you as much as a two-thousand-euro one — and you know which to fix first.
• Team builder – Demonstrated success in hiring, structuring, and leveling an operations team.
• Scaler – Track record of taking operations through a step change in volume using automation and process rather than headcount.
• Credibility – Highly credible across the table from correspondent banks, schemes, and regulators.
• Fast-paced environment fit – At home in a fast-growing, product-driven company: challenged by engineers and product managers, and challenging back with data.
• Location – Based in Luxembourg, or ready to relocate (required).
• Languages – Fluent English. Italian is a plus.

Why this is your place

This is a unique opportunity to leverage your experience and leadership to make a profound impact on a company poised for significant future growth. We operate on a principle of reciprocity: significant strategic impacts are met with meaningful rewards and opportunities.

• Drive transformative impact. Lead critical functions and initiatives that directly contribute to our mission and impact millions of users and businesses.
• Operate in high-growth. Thrive in a dynamic, fast-moving environment that demands bravery, resilience, and rapid, decisive action at scale. Experience the excitement of navigating growth where change is constant and the customer base/services are rapidly expanding.
• Significant equity participation. Directly share in Satispay's success through a competitive Stock Option Plan designed to reward leadership and contribution to company growth and raise the bar for collective success.
• Lead exceptional teams. Build, mentor, and collaborate with high-performing teams in a culture of ownership, collective success, and continuous improvement fueled by feedback. You will learn from the best and lead alongside founders who are hands-on.

CareAbout: how we support your impact

We move fast, and evolution never stops. It’s a fun ride, but it can be challenging. To make sure our people truly thrive, we’re committed to making their lives easier, both in the office and out in the world.

That’s why we created CareAbout:

• Health: private insurance for you and your family, psychological support with Serenis, mental health workshops.
• Growth and development: professional development programs, internal mobility, language courses with Preply.
• Flexibility: unlimited PTO, hybrid working policy*, flexible working hours.

*We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time.

Equal Opportunity Employer

At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin.

Join us in a workplace where everyone belongs!