Head of AI Enablement

Bigblue; Paris; Sur place; EUR 80 000 - 100 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Unlimited snacks

ClassPass membership

100% health insurance coverage

Résumé du poste

Bigblue is looking for a Head of AI Enablement to foster an AI-first culture and enhance operational efficiency. The role involves enabling teams to adopt AI systems, developing internal tools, and creating impactful solutions for business challenges.

As part of a fast-growing company in Paris, you will collaborate across departments and drive significant changes through AI integration while working in a vibrant, international environment.

Qualifications

• 4-8+ years in product management or similar with AI experience.
• Technical fluency with low-code/no-code tools and scripting.
• Strong operational empathy and understanding of business challenges.

Responsabilités

• Enable Bigblue teams to deploy AI tools rapidly across functions.
• Develop internal AI products and workflows for various business teams.
• Create dashboards and iterate based on user feedback.

Connaissances

AI fluency

Product management

Technical program management

Strong communication

Outils

SQL

BI tools

APIs

Description du poste

About the Role

As Head of AI Enablement, you will help Bigblue become the most productive commerce operations company in Europe through AI. Your job is not just to raise AI usage across the business — it is to instill an AI‑first mindset, so that every team develops a muscle for reaching for new AI capabilities instinctively, and is enabled to act on those instincts.

This role sits at the intersection of internal transformation and external impact. The AI systems and workflows you build internally are increasingly becoming part of Bigblue's external story — shaping how we serve merchants, how our agents engage with them in‑product, and how we turn our own operational learnings into time and money saved for the 600+ brands we serve.

You will work across disciplines as part builder, part data expert, part product manager, and part business‑ops maven, co‑developing the cutting edge of AI tooling for the Bigblue team and using it to drive massive change at high velocity. You will start hands‑on, shipping the first high‑impact automations yourself, then scale a team of AI engineers to multiply your impact across every function.

What you’ll do

• Make sure Bigblue teams can deploy AI tools and workflows at the fastest rate in the industry — through enablement and through the development of internal AI products, agents, skills, and tools.
• Get non‑engineering teams (Account management, Sales, Finance, Transportation, Logistics) leveraging our internal AI stack through focused enablement, product improvements, and individual success stories — surfacing context from our stack, automating merchant‑issue triage, billing exceptions, and reporting.
• Measure the impact of internal products via (AI‑built!) dashboards and QA checks, and iterate based on real user feedback.
• Seed an AI‑native culture: coach internal "AI champions" and embed templates and practices into team norms.
• Build feedback loops that make internal agent performance compound over time — making teams faster and higher‑quality at their work, while evolving the external‑facing systems that sharpen how Bigblue engages with merchants through AI.
• Tackle foundational AI infrastructure with our technical teams: data reliability, managing shared AI skills at scale, and the hard operational problems underneath a truly AI‑powered company.
• Help package and tell Bigblue's internal AI journey externally — through merchant pitches, conferences, and content — as we productize what we've built for our customers.

What you need

• 4-8+ years in product management, product ops, BizOps, strategy, technical program management, engineering, or similar — with deep, demonstrated experience using AI to build, ship, and transform work.
• Technical fluency with development copilots and low‑code/no‑code tools (Cursor, Claude Code, Codex, Notion), SQL and BI tools, APIs, scripting, and integrations.
• LLM integration depth: tool use, structured outputs, prompt engineering, fallback handling, and cost controls with OpenAI, Anthropic, or equivalent.
• Operational empathy: you partner with business teams to deeply understand their challenges and ship rapid solutions.
• Strong communicator: you write crisp docs (with AI!) and run persuasive internal training sessions that have lasting impact.
• Comfort being steeped in operational and usage data — you decide based on what's actually happening, not just what teams report.
• Self‑starter with high agency, comfortable with autonomy and ambiguity. Production discipline: fast iteration without fragile systems.

Nice‑to‑haves

• Familiarity with departmental workflows in operating teams.
• Prior experience in internal enablement or change‑management programs.
• Curiosity about external applications of internal AI work: customer‑facing agents, or commercializing operational learnings.
• Familiarity with logistics, supply chain, or operations‑heavy B2B environments.
• French language skills (our team operates across France, Spain, the UK, and Germany).

Not for you if

• You prefer strategy briefings over hands‑on delivery.
• You lean toward AI research rather than applied AI work.
• You'd rather manage people than building solutions and finding new edges through technology.
• You're not interested in the sometimes unglamorous work of making AI systems reliable and scalable.

What success looks like

In your first 30 days, you have embedded with at least one internal team, mapped a workflow end‑to‑end, and shipped something real into production.

By 90 days, you have measurably reduced manual work that was previously just accepted as the cost of doing business, and people in that team can point to it.

By six months, internal teams are coming to you with problems before they even think to file a ticket; you have a library of reusable patterns that others are building on, and you and the team you have hired set the standard for how AI‑powered internal tooling gets built at Bigblue.

Why join Bigblue

High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future.

Founders‑led company with an innovative, caring culture.

Fast‑growing scale‑up: Join a well‑funded, early‑stage company where your work will have immediate and visible results.

International environment: Work across Paris, Madrid, London, and our European warehouse network.

Brand‑new offices in the heart of Paris’ 9th arrondissement (biggest tech hub).

10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office.

ClassPass membership for fitness & wellness.

MacBook or any setup you need — your choice of equipment to do your best work.

100% health insurance coverage with Benefiz.

Equal Opportunity Statement

Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.

Because what we value first and foremost are curiosity and growth‑driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.