Hands-On Team Lead

Stefanini; Poissy; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading IT support company is seeking a Hands-on Team Leader in Poissy, France. The role involves managing the OSS team across Europe, providing IT support, and ensuring high customer service standards. Candidates need 4 years of IT experience and proficiency in French and English. This is an excellent opportunity to grow your career in a dynamic environment.

Qualifications

• 4 years’ experience in an IT Support role.
• 1 year’s experience as a team leader.
• ITIL Certification is a big plus.
• Previous IMAC/Onsite experience.

Responsabilités

• Manage OSS team across Europe.
• Help and encourage the team to meet ticket handling standards.
• Manage weekly team meetings to ensure training and information distribution.
• Provide on-site support to the Poissy site.

Connaissances

French proficiency

English proficiency

Leadership

Customer service

Organizational skills

Multitasking

Outils

MS Office 365

ServiceNow

Lenovo hardware

Description du poste

Our company is developing, and you can expand your career along with it. Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. This position is for a Hands‑on Team Leader that will require an individual to solve customer support issues and manage the day‑to‑day support provided by our team across multiple sites in Europe.

Job Responsibilities

• Manage OSS team across Europe;
• Help and encourage the team to meet ticket handing standards;
• Manage weekly team meetings to ensure training and information distributed to all the team;
• Schedule yearly reviews with team, making sure all details are recorded on HR systems;
• Ensure all sites are visited and incidents/request solved within KPI;
• Co‑Ordinate onsite support with Customer Client Service Lead;
• Manage response to computer related request and incidents;
• Provide installation and upgrade services of supported hardware and software;
• Support of key engineering applications at use within the business;
• Provide on‑site support to the Poissy site;
• Ensure planning, schedules, breaks, code of conduct etc. are respected by the team members.

Job Requirements

• 4 Years’ experience in an IT Support Role;
• 1 Year’s experience as a team leader;
• Language skills: Proficiency in French and a good level of English;
• Hardware knowledge of Lenovo equipment;
• Good knowledge of MS Office 365;
• Ability to co‑coordinate with multiple IT teams to achieve desired outcome and previous experience in vendor management;
• ITIL Certification is a big plus;
• IMAC – Previous IMAC/Onsite experience;
• Proficient in Microsoft Office 365, Including Skype/Teams;
• Experience using ticketing tools to manage support (ServiceNow);
• Candidates need to be adaptable, efficient, and able to work independently;
• Strong sense of customer service and good organizational skills;
• Excellent Verbal and Written Communication Skills;
• Ability to multitask and team focused.