Guest Service Executive

Accor; Issy-les-Moulineaux; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A luxury hotel brand in Île-de-France is seeking a dedicated professional for guest management roles. Responsibilities include daily room preparation, processing guest check-ins, and handling cashiering tasks. The ideal candidate will have prior experience in similar roles at 5-star hotels, knowledge of the Opera system, and strong interpersonal skills. This position offers a vibrant work environment at one of the leading hotel companies.

Qualifications

• Previous experience in a similar role is an asset in a 5 star hotel setting.
• Knowledge in Opera system is preferred.
• Strong interpersonal and communication skills with a passion for service.

Responsabilités

• Prepare for daily arrivals and allocate rooms based on guest requests.
• Welcome guests and process check-ins, updating their information.
• Manage cashiering duties and conduct night audits upon guest departure.

Connaissances

Interpersonal skills

Communication skills

Opera system knowledge

Description du poste

Company Description

Pullman Dubai Downtown is a cosmopolitan 5-star hotel located in Business Bay district in close proximity to the Burj Khalifa, Dubai Mall and the Dubai Downtown area with stunning views of the Dubai Skyline and Dubai Water Canal.

Job Description

• Prepare for daily arrivals in terms of room allocation and checks traces for any special requests of the guests.
• Provide a warm welcome to the guests, register and process check in for all arrivals and update the guest information in the system.
• Be accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon the departure of the guests.

Qualifications

• Previous experience in a similar role is an asset in a 5 star hotel setting
• Knowledge in Opera system
• Strong interpersonal and communication skills with a passion for service

Additional Information

• Previous experience in a similar role is an asset in a 5 star hotel setting
• Good interpersonal and communication skills with a passion for service