Guest Service Associate - Housekeeping

Accor; Issy-les-Moulineaux; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading hotel chain in Issy-les-Moulineaux is looking for a dedicated team member to maintain cleanliness and provide excellent guest services. Duties include cleaning, attending to guest requests, and reporting issues to supervisors. Training is provided, making this a great opportunity for those seeking to start a career in hospitality. Join us to grow, learn, and enjoy a fulfilling experience!

Prestations

Training provided

Opportunities for growth

Qualifications

• No experience is required, training will be provided.

Responsabilités

• Attend daily briefings and take on daily assigned tasks.
• Clean and maintain areas of responsibility according to standards.
• Report damage or malfunction in hotel rooms to Supervisor.
• Handle guest complaints tactfully and report incidents.

Connaissances

Good oral proficiency in English language

Formation

Primary school education

Description du poste

Company Description

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

Job Description

Operation

• Attend daily briefings and takes on daily assigned tasks
• Understand the difference in guest levels (VIPs) and Room Categories
• Clean and maintain areas of responsibility according to standards and procedures
• Replenish guest supplies and ensure that guests requests are promptly attended to
• Report damage or malfunction in hotel rooms / areas to Supervisor
• Maintain equipment in a proper state of cleanliness
• Maintain a section room report as well as a daily productivity report
• Reports lost and found articles to the housekeeping office immediately
• Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner
• Report unusual behavior / activities in guestroom, floors / public areas to SupervisorRecord room status in allocated section accurately
• Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

Other Responsibilities

• Be well versed in hotel fire & life safety / emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management
• Establish and maintain effective employee working relationships

Qualifications

• Primary school education
• Good oral proficiency in English language
• No experience is required, training will be provided

Additional Information

• WHAT IS IN IT FOR YOU :
• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities