Guest Experience Manager

Indie Campers; Bastia; Sur place; EUR 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Performance bonus

Referral bonus

Free road trips

Career development

Résumé du poste

Indie Campers is seeking an on-site City Lead to manage a small depot with hands-on oversight of daily operations, customer service, and fleet readiness. You will coordinate check-ins/outs, maintain accurate documentation, and drive efficient, cost-conscious practices while steering a small team in a fast-paced setting.

The role emphasizes KPI tracking, SOP adherence, and the ability to adapt to peak periods, weekends, and holidays, with opportunities for growth within a global mobility company.

Qualifications

• 2–4 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing environments.
• Driving Licence (Category B) required.
• English proficiency mandatory; French is a plus.
• Ability to lift/move light–moderate items and work in varied conditions.

Responsabilités

• Execute and coordinate all rental workflows (check-in/out, docs, system updates) and ensure fleet readiness.
• Track daily KPIs and maintain accurate fleet status in systems.
• Promote ancillary products through value-based selling.
• Conduct basic RV/van checks (battery, water, gas, lights, tyres).
• Escalate complex issues to regional servicing teams when needed.
• Coordinate daily shifts and onboarding tasks for a small team.
• Prepare and present vehicles for sales appointments.

Connaissances

Operations

Logistics

Customer service

Team coordination

Multitasking

Description du poste

About us

Indie Campers is the global leader in road-trip travel, operating one of the largest campervan and RV fleets worldwide. With a growing presence across Europe, North America, and Oceania, we are a fast-scaling company on a mission to make travel more connected, meaningful, and accessible to everyone. The City Lead plays a vital role in delivering this mission locally by ensuring high-quality rental operations, seamless service coordination, and a consistent, customer-centric experience. As the on-site leader, the City Lead drives operational excellence, team performance, and the overall customer journey within their city, acting as the bridge between global standards and local execution.

The Role

The City Lead oversees the daily operations of a small depot, executing and coordinating all workflows personally due to the reduced team size and the absence of specialised units (Servicing, RV Sales, Support).

This role is 70–80% hands-on, ensuring smooth operational flow, strong customer service, accurate documentation, and reliable fleet readiness.

Moreover, the Junior City Lead reports to the District Manager and is responsible for cost control within the depot, including the efficient use of consumables, the prevention of unnecessary expenses, the minimisation of rework, and disciplined operational spending.

Key Responsibilities

• Execute and coordinate all rental workflows: check-in, check-out, documentation, and system updates (Including cleaning and maintenance);
• Track daily KPIs;
• Promote ancillary products through value-based selling;
• Conduct basic RV/van checks (battery, water systems, gas, lights, tyres);
• Promptly escalate complex technical or mechanical problems to regional servicing teams;
• Maintain complete accuracy of fleet status and readiness in the operational systems;
• Coordinate daily shifts, priorities, and task allocation across the small team, including demonstrating SOPs and onboarding tasks for new hires;
• Oversee the preparation and presentation of RVs for sales appointments;

Practical Requirements

• Able to lift or move light-to-moderate items (10–15 kg) and able to stand, walk, and move across the depot for long periods; Comfortable performing physical tasks as needed, lift or move light-to-moderate items (10–15 kg);
• Comfortable working indoors and outdoors in varying weather conditions;
• Flexible to work weekends, holidays, and peak periods, supporting urgent operational needs;
• 2 - 4 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing environments;
• Strong hands-on operational capability, with the ability to step into daily depot workflows;
• Ability to multitask, prioritise, and handle physical tasks during high-volume periods;
• Flexibility to work extended shifts during peak seasons, ensuring operational continuity;
• Driving License (Category B) required;
• English proficiency (mandatory) and French (nice to have);

THE INDIE COMMITMENT!

• Being part of a young, fast-growing and innovative company where you make a difference;
• Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila;
• Continuous training and coaching to develop the skills that matter to you;
• Compensation package that includes Performance and Referral Bonuses;
• Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania;

Are you ready to Go Indie?