Guest Experience Ambassador – Remote

The Flex; Paris; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A hospitality technology company based in Paris is seeking a Guest Experience Ambassador to enhance guest satisfaction. You'll manage guest interactions, ensuring seamless stays through effective problem-solving and communication. Ideal candidates are tech-savvy with prior hospitality experience and excellent communication skills. Embrace a remote-first environment with a competitive salary and growth opportunities.

Prestations

Competitive salary

Performance-based incentives

Work from anywhere

Qualifications

• Previous experience in hospitality, short-term rentals, or customer service.
• A calm, professional demeanor even under pressure.
• Genuine passion for helping people.

Responsabilités

• Serve as the main point of contact for guests via chat, email, and phone.
• Coordinate check-ins, checkouts, and on-the-ground requests.
• Resolve challenges creatively to ensure guest satisfaction.

Connaissances

Excellent communication skills

Fluency in English

Tech-savvy

Attention to detail

Empathy

Outils

Property Management System (PMS)

Customer Relationship Management (CRM)

Digital communication tools

Description du poste

About The Flex

At The Flex, we’re redefining what it means to feel at home — anywhere in the world.
We believe renting a home should be as effortless as ordering on Amazon: fast, simple, and borderless.

Our proprietary Property Management System (PMS) powers this revolution by automating operations, simplifying bookings, and creating seamless, five-star experiences for both guests and landlords.

We’re building a global team of A-Players — people who care deeply, move fast, and deliver excellence in every interaction.
If you’re passionate about hospitality, technology, and creating unforgettable guest experiences, you’ll thrive here.

🎯 The Role

As a Guest Experience Ambassador, you are the heart of The Flex experience — ensuring every guest feels welcomed, supported, and delighted throughout their stay.
You’ll combine empathy, precision, and problem-solving to deliver an elevated service that blends human connection with smart technology.

This role is ideal for someone who takes pride in helping others, thrives under pressure, and wants to play a key part in shaping a new global standard in hospitality.

⚙️ Key Responsibilities

• Guest Support – Serve as the main point of contact for guests via chat, email, and phone — responding quickly, kindly, and effectively.

• Seamless Stays – Coordinate check-ins, checkouts, and on-the-ground requests to ensure each stay runs flawlessly.

• Issue Resolution – Take ownership of challenges, solve problems creatively, and turn potential frustrations into positive moments.

• Proactive Communication – Anticipate guest needs and provide timely updates, instructions, and recommendations.

• Feedback & Insights – Gather guest feedback and share insights to continuously improve our systems and service quality.

• Collaboration – Work closely with Operations, Product, and Tech teams to streamline the guest journey and enhance efficiency.

🧠 What You Bring

• Excellent communication skills — fluent in English (French or other languages a plus).

• Previous experience in hospitality, short-term rentals, or customer service.

• Tech-savvy and confident using PMS, CRM, and digital communication tools.

• A calm, empathetic, and professional demeanor — even under pressure.

• Attention to detail, proactive mindset, and genuine passion for people.

🌍 Why Join The Flex

• Make an impact. Help shape how people experience home and travel across the globe.

• Grow fast. Join a company scaling internationally, with real career opportunities.

• Collaborate globally. Work with a diverse, ambitious, and high-performing team.

• Remote-first. Freedom to work from anywhere — results matter more than hours.

• Earn rewards. Competitive salary + performance-based incentives.

🧩 The Flex

We’re not just another property company.
We’re building a global ecosystem for flexible living — powered by technology, automation, and a human touch.
If you’re ready to create exceptional experiences and be part of a world-class team shaping the future of living — apply now.

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