Global Service Manager

Pernod Ricard; Paris; Hybride; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A leading global spirits company in Paris seeks a Service Manager to enhance IT service management. Responsibilities include ensuring maximum benefits from IT services, driving customer satisfaction, and simplifying processes. Requires a bachelor's degree, 7+ years in service management, and fluency in English. This position offers a collaborative workplace, up to 2 days remote work weekly, and an attractive compensation package.

Prestations

Complete mutual insurance

Profit-sharing

Daily training opportunities

Employee events

Qualifications

• 7+ years of experience in service management, preferably in a global or multinational company.
• Certifications like ITIL® 4 Foundation are preferable.
• Proficiency in project management and data analysis tools.
• Fluency in English is required.

Responsabilités

• Ensure maximum benefits from IT services and products through effective IT service management.
• Contribute to a global IT service management practice.
• Focus on customer satisfaction and continuous improvement.
• Improve end-to-end service and process effectiveness.

Connaissances

Customer service principles

ITIL processes

Agile methodologies

Data analysis tools

Formation

Bachelor's degree in business, technology, management, or a related field

Outils

ServiceNow

PowerBI

Jira Service Management

Description du poste

Our global Tech team operates in an agile manner within a dynamic product organization.Immerse yourself ina collaborative environment where innovation thrives, and your contributions willplay a direct role in shaping the pathof our cutting-edge products. As a key player in our agile setup, you'll have the opportunity to enhance efficiency, foster creativity, and play a pivotal role in our product development process.

Become part of a team that embraces adaptability and values continuous improvement, ensuring we stay at the forefront of global technology advancements.

From our HQ in central Paris, connect with our experts located across the world, and start an exciting journey with international opportunities.

Your key missions :

You will be required to work on leading Service Management Platforms like ServiceNow. For reporting and analytics, you will be required to work with ServiceNow reporting capabilities and with PowerBI and other reporting tools / platforms. Other related products like Jira Service Management, Confluence etc. will also be helpful to execute day-to-day responsibilities.

More precisely, you will :

• The Service Manager ensures the business gets maximum benefits and value from its IT services and product through the implementation of pragmatic and effective IT service management.
• Contribute to a global IT service management practice that allows IT teams to deliver services more effectively; by providing solutions, processes, governance, and expert consulting in IT Service Management across the organization.
• You are sensible to customer satisfaction and service level in a fast moving environment; and prone to new ways of working.
• This role is essential for improving end to end service and process effectiveness in support of business objectives. You must simplify the process and tool landscape, improve policy compliance, and ensure best in class implementation and execution of all service management processes.
• You are familiar with problem solving techniques and continuous improvement methodology will be required
• You are familiar with broader set of technologies and basic Cybersecurity topics will be helpful to understand the eco-system of Tech solutions / capabilities and their purpose / impacts

If you recognize yourself in the following description, don’t wait and apply!

Qualifications

• You have a bachelor's degree in business, technology, management, or a related field;
• You have 7+ years of experience in service management, preferably in a global or multinational company
• Certifications like ITIL® 4 Foundation are preferable but at the minimum, working knowledge of ITIL processes is required
• You have working knowledge of Service Now platform is preferable but at the minimum, experience with other large ITSM products is required
• You have a strong understanding of customer service principles and best practices
• Proficiency in project management and data analysis tools
• Familiarity or prior working experience in Agile Ways of working.
• You are fluent in English

Wait, there’s more…

We offer you an outstanding and collaborative workplace that embodies our sharing & conviviality culture, the possibility to work remot e ly ( up to 2 days a week), a very complete mutual insurance, an attractive compensation including profit-sharing, the possibility to train daily , employee events…

Pernod Ricard is committed to offering equal opportunities to all talents. Our recruitment methods focus on skills and competencies.

Job Posting End Date :

Target Hire Date :

2025-07-01

Target End Date :

Pernod Ricard is a convivial, responsible, and successful global wine and spirits group. Number 2 worldwide with a clear ambition to become the leader of our sector, we have one of the most comprehensive portfolios of the industry with 240 premium brands available in over 160 countries.

Tech at Pernod Ricard isn’t your average Tech job — we do things differently. From day one, you’ll be part of our borderless ‘one Tech team,’ driving global impact for iconic brands loved worldwide. And as Tech evolves, so do we. We give our people the platforms and opportunities to grow and shape their careers. At Pernod Ricard, we don’t just do Tech. We do Tech with a twist.