Global Recruitment Ops specialist

Back Market; Paris; Hybride; EUR 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Mission-driven work environment

Hybrid work model

Employee Resource Groups

Résumé du poste

Back Market is looking for an experienced Talent Acquisition Operations Lead in Paris. In this role, you will be responsible for optimizing the TA process, deploying ATS, and building actionable reports for C-level stakeholders. The ideal candidate should have 5-8 years of experience with a strong emphasis on data culture and AI applications in HR.

This position offers a hybrid work environment with flexibility, including 2 remote days a week and mentorship programs. Bilingual proficiency in French and English is essential.

Qualifications

• 5-8 years in Talent Acquisition, including 2-3 years in RecOps.
• Experience with ATS deployment and optimisation.
• Strong data culture with critical reading of TA metrics.

Responsabilités

• Design and standardise the TA process across verticals.
• Build and maintain hiring manager dashboards.
• Lead ATS deployment and eliminate manual tasks.

Connaissances

Talent Acquisition

ATS deployment

Data analysis

Process design

Bilingual French / English

AI interest

Description du poste

Your mission

Make the TA organisation measurable, governable, and efficient.

Key Responsibilities

• Process Design & Standardisation: Design and deploy a unified intake process across all verticals that is consistent, adopted, and auditable.
• Build scorecards by job family in partnership with each TA.
• Define and publish SLAs by vertical.
• Create and maintain the TA wiki: the single source of truth for all processes, templates, and standards.
• Build structured onboarding programmes for new ICs and incoming RPO partners.
• Conduct quarterly process audits: identify drift, degradation, and non‑compliance and act on it.
• Data, Reporting & Dashboard:
  • Build and maintain the monthly ExCo TA dashboard.
  • Produce hiring manager dashboards by vertical.
  • Run quarterly NPS analysis: candidate NPS by vertical, trend tracking, corrective alerts.
  • Measure and report on transformation impact: before/after on every major project.
  • Partner with the Head of TA to create reliable, actionable reporting conditions.
• ATS Management & Automation:
  • Lead full ATS & CRM deployment and configuration across all verticals.
  • Identify and eliminate low‑value manual tasks through workflow automation.
  • Build and maintain ATS/HRIS integrations for seamless data flow.
  • Develop the 12‑month AI roadmap in partnership with the Head of TA.
• AI Roadmap:
  • Identify use cases: job description generation, CV screening support, candidate communication automation.
  • Pilot and evaluate tools (Dust and equivalents), track adoption and efficiency gains.
  • Train the team on AI tools and embed them into existing workflows.
• Quality Assurance & Continuous Improvement:
  • Set up degradation alerts on key metrics: NPS, TTH, ITW/hire ratios.
  • Build and monitor cross‑vertical consistency on process, evaluation criteria, and candidate experience.
  • Produce corrective action plans when SLAs are missed or KPIs degrade.
  • Report quarterly to the Head of TA on operational health across all verticals.
• Cross‑functional Interfaces:
  • Primary operational interface with HRIS on data flows and system integrations.
  • Interface with C&B on compensation benchmark data embedded in TA reporting.
  • Support People Partners on the design of the internal mobility tracking process.
  • Coordinate with RPO partners on SLA compliance and performance reporting.

CANDIDATE PROFILE

Experience

• 5‑8 years in Talent Acquisition, with at least 2‑3 years in RecOps.
• ATS deployment and optimisation (Lever, Greenhouse, Ashby, or equivalent & CRM).
• TA dashboard construction and C‑level reporting.
• Process design in a scale‑up or high‑growth environment.
• Strong data culture: critical reading of TA metrics, not just reporting.
• Genuine interest in AI and its applications to HR operations.
• Fully bilingual French / English.

Benefits

• A mission driven work environment where your day to day makes an impact on the planet.
• Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
• Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.