Global Project Management Specialist (M/F) Head Office

CMA CGM; Marseille; On-site; EUR 60,000 - 90,000; Full time

Job summary

The CMA CGM Group is seeking a Global Project Management Specialist (M/F) for its Head Office in Marseille. You will drive transformation initiatives within the Customer Care Transformation team, overseeing strategic products and projects to enhance experiences for customers and end users.

You will define objectives, manage risks, coordinate stakeholders from executives to external partners, monitor progress and drive continuous improvements while ensuring on-time, on-scope delivery within

Qualifications

• Bachelor's degree in a related field; Master's preferred.
• Experience in customer service or transformation roles.
• Strong analytical, project management and strategic planning skills.
• Team building, management and collaborative abilities.
• Knowledge of CMA-CGM internal tools (NOVA, LARA, etc.) and processes.
• Understanding of AI operations and ability to incorporate AI solutions.

Responsibilities

• Define project objectives, success criteria, and KPIs with senior management.
• Identify and manage risks, issues, and dependencies with mitigation.
• Facilitate communication among executives, units and external partners.
• Monitor progress and report updates to stakeholders, align with goals.
• Drive continuous improvement for process optimization and efficiency.
• Deliver projects on time, within scope and budget, with quality.
• Apply CMA CGM processes and systems (LISA, LARA, C2A, MyCS) to oversee projects.
• Manage products, projects or a portfolio to ensure strategic alignment and delivery.

Skills

Analytical skills

Project management

Strategic planning

Team building

Collaboration

Education

Bachelor's degree in related field

Master's degree preferred

Tools

NOVA

LARA

C2A

MyCS

Job description

Global Project Management Specialist (M/F) Head Office

Req ID: 564490 Posting Start Date: 17/09/2026 Marseille, FRA CMA CGM Customer Care Temporary contract Full Time

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseille where its head office is located.

// TEMPORARY CONTRACT //

YOUR ROLE

In the role of Project Manager within the Customer Care Transformation team, you will play a critical part in advancing business transformation initiatives. Your primary responsibilities will include overseeing strategic products or projects, designed to enhance the experiences of both our customers and end users.

WHAT ARE YOU GOING TO DO ?

• Define project objectives, success criteria, and key performance indicators together with senior management.
• Identify and manage project risks, issues, and dependencies, ensuring timely resolution and mitigation.
• Facilitate effective communication and collaboration among project stakeholders, including executives, business units, and external partners.
• Monitor and report on project progress, providing regular updates to stakeholders and ensuring alignment with business goals.
• Drive continuous improvement by identifying opportunities for process optimization and efficiency gains.
• Ensure projects are delivered on time, within scope, and within budget, while meeting quality standards.
• Apply comprehensive knowledge of CMA CGM processes and systems (including LISA, LARA, C2A, and MyCS), as well as agency operations, to efficiently oversee and implement projects.
• Management of products, project or a portfolio of projects, ensuring strategic alignment, successful and timely delivery.

WHO ARE WE LOOKING FOR ?

• Bachelor's degree in a related field; Master's preferred.
• Prior experience in a customer service or transformation focused role.
• Strong analytical, project management, and strategic planning skills.
• Strong team building, management and collaborative skills.
• Knowledge and experience in CMA-CGM internal tools (NOVA, LARA, etc.) and processes.
• Understanding of artificial intelligence operations and the capability to develop and incorporate AI solutions into routine tasks.

Company Commitment

We invite you to be part of our dynamic Customer Care Transformation Team, where collaboration, innovation, transformation and continuous improvement shape the future of our customer and employee experiences. Your role is instrumental.

Come along on CMA CGM’s adventure !

Rise in motion with CMA CGM Group: where ambition meets opportunity.

Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging newpaths, and pushing boundaries to serve an ever-changing world.

The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

© 2026 CMA CGM