Global Personnel Administration, HR Ops specialist

Back Market; Paris; Hybride; EUR 120 000 - 190 000; Plein temps

Avantages offerts par ce poste

Hybrid work environment

Mentorship programs

Résumé du poste

Back Market is building a global personnel administration function to run in parallel with our transformation. You will own the end‑to‑end admin workstream, map current state across countries, and define a managed build vs.

buy approach, with a focus on GDPR, data quality and scalable processes. Hybrid work setup in Paris and surrounding regions, with Workday as the backbone for ERP and document automation; you will partner with the HR Tech Director and the People Leadership Team to land

Qualifications

• Solid personnel administration or HR Ops background on a multi-country scope.
• Built a process from scratch, standardised a document set, imposed a cut‑off, written a RACI and ensured compliance.
• Comfortable with numbers and analytics; strong stakeholder communication.
• Hands‑on with an HRIS, ideally Workday: configuration logic, data quality, workflows, adoption.
• Compliance reflex: GDPR, employee files, retention, statutory obligations.
• English is the working language.

Responsabilités

• Own the personnel administration workstream of the audit end‑to‑end: diagnostic across geographies and build roadmap.
• Lead the make‑or‑buy analysis for personnel administration: global in‑house, local in‑house, outsourced, or EOR.
• Define target perimeter and negotiate handover; set the RACI and ensure seamless transition.
• Drive standards, automation and documents: templates, versioning, legal validation.
• Implement HR Tech automation: Workday as system of record, automated document generation, e‑sign, self‑service.
• Maintain the compliance and control framework while the business runs.

Connaissances

Personnel administration

HR Operations

Workday HRIS

GDPR compliance

Data analytics

English fluency

Outils

Workday

Description du poste

Hi, we’re Back Market.

We’re here to help make tech reliable, affordable, and better than new.

We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.

Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break.

Our mission is simple: to do more with what we already have.

Are you ready to join us?

Define, build and industrialise global personnel administration for Back Market — including the decision of what should be run in-house and what should not — while keeping the existing service running throughout the transformation.

BUILD

Diagnostic and upstream project work

• Own the personnel administration workstream of the audit end-to-end: complete the diagnostic across all geographies and convert findings into a build roadmap.


• Establish the baseline: as-is process map per country, volumes, cycle times, FTE load, cost, incidents. No sourcing decision and no automation case can be made without it.


• Define the target perimeter and negotiate the handover of activities currently held by People Partners, HRIS, Finance, Legal and local contacts. Set the RACI.


• Support the Phase 2 technical deep dive on the admin scope.

Sourcing strategy — in-house or not

• Lead the make-or-buy analysis for personnel administration, activity by activity and country by country: global in-house, local in-house, outsourced, or EOR.


• Build the decision framework: cost model, service model, risk and compliance criteria, scalability, dependency and reversibility.


• Present the recommendation and business case to the HR Ops & HR Tech Director and the People Leadership Team; secure the arbitration.


• Execute the outcome: RFP, provider selection, transition, exit from the provider currently underperforming (co-led with the Director).

Standards, industrialisation and automation

• Build the global document standard set: contract templates, amendments, letters, certificates, forms — one master per document type, local variants by exception only, versioned, legally validated, owned.


• Industrialise the processes: one process per activity across all geos, documented, with defined controls and defined cut-offs. Country variation must be justified, not inherited.


• Automate with HR Tech: Workday as system of record, document generation from templates, e-signature, self-service, workflow — and the removal of manual re-entry, shadow trackers and email-driven steps.


• Set the service standards that come with an industrialised function: SLAs, ticketing, knowledge base, escalation — and report on them.

RUN

Until the target model is live, the role carries the existing administrative load across all geographies with the support of one apprentice

• Employment contracts and amendments.


• Onboarding and offboarding, end-to-end.


• Employee files, GDPR compliance and archiving.


• Leave and absence management.


• Campus population: internships and apprenticeships.


• Occupational health obligations where applicable.


• Visas and international mobility management


• Administrative inputs to payroll, and day-to-day management of the providers in scope.


• The compliance and control framework on the perimeter; closure of the high‑severity risks identified in the audit.

Indicative split at start: ~50% build / ~50% run, shifting toward build as standards and automation land. To be revisited quarterly.

Who We're Looking For

• Solid personnel administration or HR Ops background on a multi-country scope


• You have structured, not only operated: built a process from scratch, standardised a document set, imposed a cut‑off, written a RACI and made people respect it.


• Comfortable with numbers.


• Hands‑on with an HRIS, ideally Workday: configuration logic, data quality, workflows, adoption.


• Compliance reflex: GDPR, employee files, retention, statutory obligations


• English is the working language.

WHY SHOULD YOU JOIN US ?

At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high‑scoring certified B Corp company (93.2).

Benefits

No matter your role and seniority level, you’ll enjoy impact‑driven work with hands‑on career development in an innovative, driven, and fast‑paced environment — with benefits to match, like:

• A mission driven work environment where your day to day makes an impact on the planet. Seriously.


• Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.


• Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.

At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values.

We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications.

If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.