Global Customer Service Lead – ImmunoAssays

bioMérieux SA; Marcy-l'Étoile; Sur place; EUR 120 000 - 180 000; Plein temps

Résumé du poste

bioMérieux SA in Marcy-l'Étoile, France, seeks a Senior Manager, Global Customer Service to lead a team of Application Specialists within the ImmunoAssays product range. You will drive performance, customer satisfaction and lifecycle support across a truly global organization.

This leadership role emphasizes cross-functional collaboration, change management and the mentoring of diverse teams, with travel up to 25% and a hands-on, results-driven approach.

Qualifications

• 6+ years in ImmunoAssays, Molecular Biology, Microbiology, or related customer service in Global/Regional roles.
• Experience in people management and driving operational improvements.
• Proven leadership for multi-cultural teams and stakeholder management.
• Domestic travel 10-20%, international travel 10%, total 10-15%.

Responsabilités

• Lead, coach and develop a team of Application Specialists.
• Drive service excellence through performance management and development.
• Ensure policies and procedures are understood, followed and enhanced.
• Support across lifecycle from launch to obsolescence with stakeholders.
• Lead cross-functional projects and advocate for customer needs.
• Use metrics and insights to identify opportunities and improve performance.

Connaissances

Leadership

People management

Stakeholder management

Customer focus

Cross-functional collaboration

Formation

Bachelor's degree in biological sciences

Outils

Salesforce

MS Office

Description du poste

bioMérieux SA in Marcy-l'Étoile, France, seeks a Senior Manager, Global Customer Service to lead a team of Application Specialists within the ImmunoAssays product range. You will drive performance, customer satisfaction and lifecycle support across a truly global organization.

This leadership role emphasizes cross-functional collaboration, change management and the mentoring of diverse teams, with travel up to 25% and a hands-on, results-driven approach.