Global Business Consultant, EMEA

FRA003 Refinitiv France SAS; Paris; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working arrangements

Private healthcare

Pension contributions

Volunteer time

Job summary

London Stock Exchange Group is seeking a Global Business Consultant to support sales and account teams, ensuring policies, order processing and issue resolution are understood and executed across global accounts. You will collaborate with cross-functional teams to deliver top-tier client experiences.

The role emphasizes problem solving, data analysis, and effective communication. You will help drive continuous improvement, align with policy and legal teams, and build trusted relationships with

Qualifications

• Outstanding organisational skills and experience in customer support and business administration.
• Strong problem-solving ability with a quantitative, analytical mindset.
• Excellent communication and interpersonal skills for cross-functional collaboration.

Responsibilities

• Serves as a primary resource for sales consultants, account managers and sales management to understand business policies and process.
• Supports strategic objectives regarding sales and Client strategy.
• Work with multiple internal stakeholder groups to deliver the best Client experience
• Contribute to a continuous improvement culture by identifying and implementing innovative solutions
• When necessary and appropriate, communicates pricing and product information to customers directly
• Monitors data, and provides analysis to illustrate sales trends, identify weaknesses in current sales execution and support future sales strategy
• Supports and provides guidance for investigation of order processing issues, sales and financial operational matters during end of month sales cycles
• Implement effective communication plans and operating rhythm with global teams
• Partner with Commercial Policy and Legal teams to ensure that partnership agreements and special deals comply with LSEG terms & conditions
• Build trusting relationships with key stakeholders both with the customer and within LSEG
• Consults with management on the effect of policies and procedures on business goals and assists in developing and implementing policy and procedure

Skills

Organisational skills

Problem-solving

Analytical thinking

Communication

Interpersonal skills

MS Office

Tools

Excel

PowerPoint

MS Office

Job description

Join Our Team as a Global Business Consultant and Shape the Future of Customer Experience! Do you thrive in a dynamic, fast-paced environment where customer success is paramount? Are you passionate about building relationships and collaborating with diverse teams? If so, then we encourage you to apply for the role of Global Business Consultant (GBC)! As a GBC you play a pivotal role in ensuring our sales and account management teams understand business policies, order processing, credits, procedures and assists in problem solving all issues. This will be a role that will evolve, and we are looking for someone who wants to grow and evolve too! The Global Business Consultant role for GSA/KSA accounts is the global lead for all operational matters for our largest accounts.

Below are several of the key functions performed by this role.

Role Responsibilities & Key Accountabilities:

• Serves as a primary resource for sales consultants, account managers and sales management to understand business policies and process.
• Supports strategic objectives regarding sales and Client strategy.
• Work with multiple internal stakeholder groups to deliver the best Client experience
• Contribute to a continuous improvement culture by identifying and implementing innovative solutions
• When necessary and appropriate, communicates pricing and product information to customers directly
• Monitors data, and provides analysis to illustrate sales trends, identify weaknesses in current sales execution and support future sales strategy
• Supports and provides guidance for investigation of order processing issues, sales and financial operational matters during end of month sales cycles
• Implement effective communication plans and operating rhythm with global teams
• Partner with Commercial Policy and Legal teams to ensure that partnership agreements and special deals comply with LSEG terms & conditions
• Build trusting relationships with key stakeholders both with the customer and within LSEG
• Consults with management on the effect of policies and procedures on business goals and assists in developing and implementing policy and procedure

We are seeking a driven individual with:

• Outstanding organisation skills with demonstrable experience in customer support and business administration
• A passion for problem-solving and a strong analytical mind
• Excellent communication and interpersonal skills
• The ability to work effectively in a team environment and build strong relationships
• Proficiency in MS Office Suite, with advanced expertise in Excel and PowerPoint
• Collaborative and proactive, the ability to have a forward thinking approach
• Able to prioritise and manage time efficiently and optimally
• Outstanding stakeholder engagement skills and the ability to work in a fast paced environment

Why Join Us?

• Hybrid and flexible working arrangements
• Constant Learning: 90 Day Sales On-Boarding Program, E-learning platform, a range of workshops, access to real-time economic data
• A welcoming, inclusive culture backed by Employee Networks
• A competitive referral bonus program
• Access to private healthcare, wellness support, and pension contributions
• Professional development: Quarterly Connects to ensure you meet your Goals & Objectives
• Paid volunteer time to support causes that matter to you
• A team that values your input and supports your goals

We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you!

Career Stage: Manager London Stock Exchange Group (LSEG)

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

London Stock Exchange Group (LSEG) Information:

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.