Front Office & Reservation Manager

Accor; Issy-les-Moulineaux; Sur place; EUR 40 000 - 50 000; Plein temps

Résumé du poste

A leading hospitality group in Issy-les-Moulineaux is seeking a Front Office Manager to lead a high-performing team, ensuring exceptional guest service and smooth operations. The ideal candidate has at least 2 years of leadership experience in a Front Office environment and is proficient in Opera PMS. This role supports your growth and learning within an international brand.

Qualifications

• 2 years’ experience in a leadership role within Front Office or a similar environment.
• Strong background in Front Office procedures.
• Experience with forecasting, budgeting and Revenue Management principles.

Responsabilités

• Lead and support the Front Office Team to foster a high-performing culture.
• Collaborate with Housekeeping, Maintenance & Other Departments for guest needs.
• Oversee the reservations process to ensure seamless guest experiences.

Connaissances

Leadership in Front Office

Strong communication

Guest service excellence

Outils

Opera PMS

Description du poste

Company Description

Mercure Darwin Airport Resort & Novotel Darwin Airport Hotel are conveniently located just a few steps away from the airport and a short 15-minute drive from the vibrant Darwin CBD, the Hotels offer a prime location for both business and leisure travellers.

Be a part of this Journey…

Airport Development Group (ADG) has made a significant investment of $25 million to transform the properties into a world-class destination. The major redevelopment project includes a range of upgrades to enhance the guest experience.

The existing accommodation and facilities have undergone significant enhancements, ensuring a comfortable and enjoyable stay for the guests. We are excited to introduce a brand-new lagoon pool, where you can relax and soak up the tropical vibes. Additionally, a poolside restaurant has been added, providing a delightful dining experience in a stunning setting.

The extensive new tropical gardens create a serene and inviting atmosphere, offering a wonderful base from which to explore all the remarkable attractions and natural beauty that the Top End has to offer.

Job Description

• Leading, Coaching and Supporting the Front Office Team : foster a high-performing team culture to deliver exceptional guest service; in a high volume environment.
• Collaborating with Housekeeping, Maintenance & Other Departments : ensure timely communication and resolution of guest needs.
• Oversee all aspects of the reservations process, ensuring seamless guest experiences from initial inquiry to arrival.

Qualifications

• 2 years’ experience in a leadership role within Front Office or a similar environment.
• Possess a strong background in Front Office procedures and Opera PMS.
• Experience with forecasting, budgeting and Revenue Management principles.

Additional Information

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.