French-Speaking Customer Experience Specialist

The Flex; Paris; À distance; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A dynamic property management company is seeking a French-Speaking Customer Experience Specialist in Paris. This role involves providing exceptional support to guests and landlords, guiding them through processes while resolving issues promptly. Candidates should possess strong communication skills in both French and English, along with a background in customer service. The position offers a remote-first culture and competitive compensation.

Prestations

Competitive compensation

Performance-based incentives

Remote-first culture

Qualifications

• Fluent in French and English, both written and spoken.
• Experience in customer service, preferably in hospitality or real estate.
• Strong interpersonal skills: ability to listen and understand.
• Composed under pressure with organizational skills.
• Proficient with PMS, CRM, and digital tools.
• Detail-oriented and empathetic problem solver.

Responsabilités

• Respond to guest and landlord inquiries via email, chat, and phone.
• Guide guests through reservation and check-in processes.
• Resolve issues quickly with an empathetic approach.
• Document interactions and feedback for service improvement.
• Collaborate with Operations and Tech to optimize user experience.
• Identify upselling opportunities to enhance customer experience.

Connaissances

Fluency in French and English

Customer service experience

Excellent communication skills

Strong organizational abilities

Tech-savvy

Problem-solving mindset

Description du poste

About The Flex

At The Flex, we’re on a mission to revolutionize how the world rents. We believe finding and staying in a home should be as seamless as buying on Amazon — simple, fast, and borderless.

Powered by our proprietary Property Management System (PMS), The Flex enables effortless guest experiences and streamlined operations for property owners across the globe.

We’re building a team of A-Players — ambitious, proactive professionals who thrive in fast-paced environments, embrace ownership, and deliver excellence in everything they do.

Position Summary

As a French-Speaking Customer Experience Specialist, you’ll be the voice and heartbeat of The Flex for our guests and landlords.

From the first inquiry to the final check-out, you’ll ensure every interaction is smooth, efficient, and memorable. You’ll handle communication, solve problems, and use our in-house technology to deliver world-class service that reflects our commitment to operational excellence and customer delight.

This role is perfect for someone empathetic, detail-oriented, and passionate about helping others — someone who takes pride in turning challenges into exceptional experiences.

💡 Key Responsibilities

Customer Support – Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone — in both French and English.

Booking Assistance – Guide guests through the reservation, check-in, and check-out processes using our PMS tools.

Problem Solving – Investigate and resolve issues quickly while maintaining a calm, empathetic, solution-focused approach.

Knowledge Management – Accurately document interactions, feedback, and resolutions to help improve service quality.

Cross-Team Collaboration – Work closely with Operations and Tech to identify recurring issues, propose improvements, and optimize the user experience.

Upselling & Retention – Identify opportunities to enhance stays or strengthen long-term relationships with landlords and guests.

🧠 What We’re Looking For

• Fluency in French and English (written and spoken)

• Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms

• Excellent communication and interpersonal skills — you listen, understand, and make people feel heard

• Strong organizational abilities and composure under pressure

• Tech-savvy — comfortable using PMS, CRM, and digital support tools

• A problem-solving mindset with empathy, patience, and meticulous attention to detail

🌍 Why Join The Flex

Be part of the revolution – Help reshape the $4T global rental industry.

Work with the best – Join a high-performing, supportive international team.

Grow fast – Real career progression opportunities as we expand globally.

Earn what you deserve – Competitive compensation plus performance-based incentives.

Live flexibly – Remote-first, results-driven culture — work from anywhere.

If you’re ready to join a company redefining how people live, move, and rent, we’d love to hear from you.

#LI-Remote